Trying to purchase app - Metafields Guru fails

petermud
New Member
2 0 0

I get the following error message when trying to 'approve subscription'. We are using the admin user account within a Partner account to purchase the plugin (app). We are in the development phase so this site is not live but I need to use the Metafields Guru functionality The error message pops up in red at the bottom - "The shop cannot accept the provided charge". We are based in the UK and have tried a Credit card and Paypal and neither approach work.

 

Can you advise any fixes for this?

 

Added screenshot of page where I am trying to add payment. @MetafieldsGuru 

Screenshot 2021-11-25 at 12.00.05.png

Reply 1 (1)
MetafieldsGuru
Tourist
6 1 7

Hi there,

 

Sasha here from Metafields Guru team.

 

Indeed, that's quite an odd issue. For some reason, Shopify won't allow your account to initiate an app charge.

I managed to find multiple support threads on similar issue: here and there.

 

Can you please submit a ticket from your Shopify admin panel so that we'll be able to have a closer look at this issue together? In my opinion, it would be a more convenient and secure place to share the details needed to investigate the issue. Submitting a ticket won't take much time, all you need to do is to click on two buttons:

1.png

 

Hope to hear from you soon : )

 

Best regards,

Sasha Kachkovskyi

Co-founder and CEO

256 Development