Unable to connect Facebook App

New Member
1 0 0

We had a bunch of errors when connecting the Facebook app to our store. It was suggested that we uninstall and reinstall the app. Now we cannot even install it we get stuck on a loop of "Enter your shop domain to log in or install this app." I put in the domain, hit install and it takes me right back to "Enter your shop domain to log in or install this app." 

Facebook Loop.jpg

How do we get past this?

Shopify Staff
Shopify Staff
117 26 25

This is an accepted solution.

Hey, @KieraC! Welcome to Shopify Community!

From what you have described, it sounds like you are experiencing a local issue. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, let's perform some local troubleshooting steps. Please go through the steps below, then try to install the Facebook app or channel after each step, to see if any of these resolve the problem.

  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. When using incognito, if you are still experiencing the error, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Try the Shopify Mobile app
  • Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.

If none of the troubleshooting steps allow you to access the pages and the error message still appears, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
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