Re: Unable to fetch customer details in an order

Unable to fetch customer details in an order

readers
Shopify Partner
1 0 0

WhatsApp Image 2024-08-05 at 4.07.05 PM.jpegUnable to fetch customer details in an order, for particular set of customers. Can someone help me with this?

Reply 1 (1)

roy2
Visitor
3 0 0

If you're unable to fetch customer details for specific orders in Shopify, try the following steps:

  1. Check Customer Profile: Ensure the customer profile exists and is correctly linked to the order.
  2. Order Filters: Verify that you’re not using filters that might exclude the customer details.
  3. API Access: If using the API, ensure you have the correct permissions and are querying the correct endpoints.
  4. Shopify Support: Contact Shopify support for assistance if the issue persists.

These steps should help you troubleshoot the issue with customer details.

Roy