Unable to integrate royal mail click & drop with shopify.

Unable to integrate royal mail click & drop with shopify.

1 0 0

I've got a royal mail business account and was previously connected to the click & drop shopify app without any issues. We shut down our website for a few months and have now switched it back on but the integration link was disconnected so I tried to re-add the integration again but as I go to install the app I get the following message "Sorry, an unexpected problem occurred. Please quote reference 'eca4' if contacting us for help". Has anybody else had this issue and knows how to solve it?



Reply 1 (1)

Shopify Staff
2568 234 544

Hi @matthewp1414,


The Click & Drop app is built and supported by Royal Mail directly, so I'd suggest contacting them directly for further assistance. You can give them a call via their help documentation. I know the Click & Drop app was built many years ago and it should still work with Shopify, so their support team should be able to help you get the integration set up and working.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog