App reviews, troubleshooting, and recommendations
Whenever I try to add an online sales channel of Instagram and Facebook to set up an Instagram shop I get hit with the message "This Facebook Page/Instagram account can’t be selected because it’s already connected to a Shopify store. You can disconnect the Facebook Page/Instagram account from the current Shopify store and then try again to select it."
I feel like I've tried everything. Any help is appreciated.
Hi @juice4
It sounds like your Instagram and Facebook accounts are already linked to another Shopify store, which is causing the issue. This happens because Shopify doesn’t allow a single Facebook or Instagram account to be connected to multiple stores simultaneously. Here’s how you can resolve this step by step:
If you no longer need these accounts linked to the old Shopify store:
After disconnecting:
If you’ve tried all the above and the error still appears:
If the issue remains unresolved:
I know this process can be frustrating, but following these steps should help you get things back on track. Let me know if you need more details or assistance with any part of this!
Best regards,
Daisy
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