Unable to re-install app

88bamboo
New Member
2 0 0

Hi there,

I had downloaded and then deleted the Slidey Bar app.

 

Screen Shot 2021-10-05 at 3.03.21 AM.png

 

When I wish to re-install this app, somehow I am unable to and I keep receiving this error page:

Screen Shot 2021-10-05 at 3.02.50 AM.png

 

I have tried clearing my cache and logging out and re-entering the account. Still does not work.

I really need your help. Thanks

 

Warmest,

Han

 

Reply 1 (1)
Mac
Shopify Staff
Shopify Staff
588 50 92

Hi, @88bamboo

Thanks for reaching out in our Community forums and sharing your concern. 

I noticed that you are running into issues when trying to access the Slidey Bar app. In light of this, I went ahead and installed the app and was successfully able to access it on my end, so this may be a local issue. I understand and appreciate your effort in clearing cache and re-logging into your account. Here are a few more troubleshooting steps that you can do before contacting their support team:

  • Try a different web browser to rule out any browser issues. 
  • Try another device, like another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
  • Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere. 

If you are still receiving an error, feel free to reach out to their developers to see if they have any ongoing issues with this and move towards a resolution. You can also visit our Help Center and log in to your account to create a support request and one of our advisors will be happy to contact the team on your behalf. 

I’d also love to know more about your business! What type of products are you selling? What are you looking to get out of a sidebar on your site?

Feel free to reply back to this thread with any questions or updates and we can continue our conversation further!

Mac | Social Care @ Shopify 
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