Unable to reinstall app on prod store -customer access data

[Milos_123]

Hi,
have a trouble with reinstall custom application on my production store.
After uninstall I get this screen.

[Blair · Accepted solution]

Hi @Milos_123,

Thank you for reaching out to the Community! I'm happy to provide some assistance with installing apps into your shop, to ensure this gets resolved. 

If you haven't done so already, I'd encourage you to connect with the app developer directly. As this is a custom app, they will be able to investigate further to ensure it gets resolved as quickly as possible. 

Alternatively, if you are the app developer and having troubles with the app, please feel free to connect with us directly. This will allow our support team to take a closer look, as we don't have access to any account specific information through the Community.

Please let me know if you have any other questions or concerns. 

[Milos_123]

Hi,
Ty Blair on fast replay.
Yes i'm develop of app.
And still have a problem.
What information does the support team need to help me?
I will describe the scenario to help you, here is what happens. After
trying to install, I get a log in nest js.Shopify target me well. I also
checked api secret and api key are identical.
Here is the options object
shopifyOptions {
apiKey: '743274046fec674ce82e636a3ce47846',
apiSecretKey: 'cec69bedbce6d7f5dbed857aa1794df2',
scopes: [
'read_fulfillments',
'write_fulfillments',
'read_inventory',
'write_inventory',
'read_orders',
'write_orders',
'read_products',
'write_products',
'read_product_listings',
'read_files',
'write_files',
'write_draft_orders',
'read_draft_orders',
'read_customers',
'write_customers',
'read_discounts',
'write_discounts',
'read_locations',
'read_metaobject_definitions',
'write_metaobject_definitions',
'read_metaobjects',
'write_metaobjects',
'read_price_rules',
'write_price_rules'
],
hostName: 'shopifyconnectors.tp.rs',
isEmbeddedApp: false,
apiVersion: '2023-07'
If you need anything else feel free to contact me.
Best regards,