Solved

Unable to reinstall app on prod store -customer access data

Milos_123
Shopify Partner
2 0 0

Hi,
have a trouble with reinstall custom application on my production store.
After uninstall I get this screen.shopify-trouble.jpg

Accepted Solution (1)

Blair
Shopify Staff
1716 243 213

This is an accepted solution.

Hi @Milos_123,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with installing apps into your shop, to ensure this gets resolved. 

 

If you haven't done so already, I'd encourage you to connect with the app developer directly. As this is a custom app, they will be able to investigate further to ensure it gets resolved as quickly as possible. 

 

Alternatively, if you are the app developer and having troubles with the app, please feel free to connect with us directly. This will allow our support team to take a closer look, as we don't have access to any account specific information through the Community.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 2 (2)

Blair
Shopify Staff
1716 243 213

This is an accepted solution.

Hi @Milos_123,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with installing apps into your shop, to ensure this gets resolved. 

 

If you haven't done so already, I'd encourage you to connect with the app developer directly. As this is a custom app, they will be able to investigate further to ensure it gets resolved as quickly as possible. 

 

Alternatively, if you are the app developer and having troubles with the app, please feel free to connect with us directly. This will allow our support team to take a closer look, as we don't have access to any account specific information through the Community.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Milos_123
Shopify Partner
2 0 0
Hi,
Ty Blair on fast replay.
Yes i'm develop of app.
And still have a problem.
What information does the support team need to help me?
I will describe the scenario to help you, here is what happens. After
trying to install, I get a log in nest js.Shopify target me well. I also
checked api secret and api key are identical.
Here is the options object
shopifyOptions {
apiKey: '743274046fec674ce82e636a3ce47846',
apiSecretKey: 'cec69bedbce6d7f5dbed857aa1794df2',
scopes: [
'read_fulfillments',
'write_fulfillments',
'read_inventory',
'write_inventory',
'read_orders',
'write_orders',
'read_products',
'write_products',
'read_product_listings',
'read_files',
'write_files',
'write_draft_orders',
'read_draft_orders',
'read_customers',
'write_customers',
'read_discounts',
'write_discounts',
'read_locations',
'read_metaobject_definitions',
'write_metaobject_definitions',
'read_metaobjects',
'write_metaobjects',
'read_price_rules',
'write_price_rules'
],
hostName: 'shopifyconnectors.tp.rs',
isEmbeddedApp: false,
apiVersion: '2023-07'
If you need anything else feel free to contact me.
Best regards,