Unable to translate field in 3rd party app

[Samuel-]

Hello everyone, 

I'm finishing my website and when I'm using the app to translate it in english and dutch, I see it is not possible if I'm using a 3rd party app. 

https://maplaquette.myshopify.com/products/plaques-boite-aux-lettres ( password : plaquette) 

I'm using an app to show a simulation of the product and a description app, could anyone help me on how I could translate the fields in these apps ? 

Thanks a lot, 

Sam 

[Olivia]

Hi, @Samuel-!

Olivia here from the Shopify team.

Thank you so much for sharing your question with our network. I'd be glad to help guide you towards a resolution today.

You mentioned you are using third-party apps to implement your product simulations, and the translations, is that correct? If I have understood correctly, your translation app is correctly translating everything, except the custom fields produced by the simulation app? 

If you can clarify this further for me, and provide the names of the apps that would be awesome.

I look forward to connecting,

[Samuel-]

Hello @Olivia thank you for answering me. 

Yes you understood correctly ! 

The third party app I'm using for the simulation is called "product personalizer" and the app I'm using for the translation is "translate my store". 

If you look at my website now, you can see that I managed to translate most field now, but the only fields I still didn't manage to translate was the dropdown fields and the hover text for the fixation and border fields for the product which are still in french... 

https://maplaquette.myshopify.com/en/products/plaques-boite-aux-lettres (password : plaquette)

Do you think there is a solution to translate these fields ? 

I added some picture so it will maybe be more clear for you

Best regards, Samuel 

    

[Samuel-]

Not completely... Still can't translate the content of the fields / hover text.. 

[Olivia]

Thank you so much for that additional context, @Samuel-.

In this case, I highly recommend that you connect with each App's Developer directly for specific troubleshooting. Since this requires two third-party app codes to work in conjunction, each app's developer can provide further guidance on specific recommendations needed to make this happen.

If there's anything else I can help answer from our end, please don't hesitate to reach back out.

Warm regards,