unexplainable orders

[rachdeluca]

the buy buttons on our website are only to direct customers to external shops to purchase items. We do not allow for any items to be carted and bought yet we have unexplainable orders coming through. we emailed the customers asking how they placed the order and it looks like it is a hack/scam. 

Please help us resolve this issue or block these customers who repeatedly purchase empty items 

We have not been able to resolve our issue for months. Our website is for affiliate links only. we use shop buttons (via outlinks) to link viewers to affiliate websites to purchase items on their page. Yet, we have orders coming through "shopify orders tab" we have to cancel them everyday and no one can figure out how they are coming through--no shoppers will respond to emails asking how they ordered so im assuming its attempted scams? Please help us find a solution it has been months with no resolution. THX!

[rachdeluca]

Yes, thank you so much!! We just want to make sure our visitors can still access the shop button for links. Please let me know what you need from me.






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[rachdeluca]

Hi yes, we can give you access to the store to fix. What do you need?






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[rachdeluca]

I will allow request access!






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The Golden Secrets
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[rachdeluca]

oh i dont know, do you not work for shopify?




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Rachel | Executive Assistant
rachel@thegoldensecrets.com



The Golden Secrets
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[rachdeluca]

ok, where can i find that code?






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Rachel | Executive Assistant
rachel@thegoldensecrets.com



The Golden Secrets
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[rachdeluca]

can you request it?