Unpublished apps are removed and installations are blocked, how can I recover them?

dsadmin
Shopify Partner
8 0 0

I have accidentally missed a deadline for apps publication, and now all my installs are lost and this affect the company that I work for really bad. I tried to submit app after that but it requires to have installs which are being blocked.

 

Please help me to get them back, if it's possible.

 

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Replies 2 (2)

Not applicable

@dsadmin ,

 

These are public unlisted apps? Or custom apps?

 

Best,

Sam

dsadmin
Shopify Partner
8 0 0

Hi Sam,

 

Yes, apps are public, currently unlisted.

By now I understood that the issue is in having different oauth flow than the one Shopify asks for, but it's not easy for our platform to change it. Can we get in touch with Shopify support to communicate this issue?

 

Best regards,

DS Admin