What App Are You Using For Order Status And Tracking?

[ginamarie]

Hi! I've been thru quite a few order status & tracking apps for my drop shipping store and still haven't found THE right one. The suppliers I am using to drop ship my products provide the tracking number immediately, but the apps I've used (paid and free) are never updated in real time or even close to it, and I'm constantly reaching out to them to update/fix/adjust. This causes a lot of frustration for my customers and it consumes SO much of my time that I'm sure you can all appreciate. I can't physically go thru every order every day and check the tracking status - which is what I'm currently doing. 

Store Owners/Drop Shippers: What app are you using for order status and tracking that you can provide a link to in your stores website for your customers to track that is in REAL time? 

Thank you!!! 😊

[jasonavada]

Hello there @ginamarie,

We've just created a list of more than 20 Shopify apps for order tracking on Shopify. Please take a look at them here: https://avada.io/shopify/order-tracking/ 

Kindly take your time to do some quick research, hope you will find the most suitable app for your store!

Best.

[ginamarie]

Thank you so much! I will look at all of these. I'm ok with a tiny lag in tracking updates, but the (highly rated) app i'm paying for & using now isn't consistent. I've got orders that have reached the local post office and are out for delivery to the final destination, but in the app it shows that the order is 'in transit' from September 28th. Today is October 19th, and there they sit at September 28th! 

I'm using external tracking websites to track my orders to email updates my customers in real time, but I simply can't do that with the number of orders I have. It's consuming time I just don't have 😢

Thanks again for sharing your suggestions. Fixing this is a priority for me. 

[aynoktay]

Same here. Haven't been able to launch my website yet just because of the order tracking issue I've faced. I tried Aftership but that failed miserably as just when I opened an account I faced issues so that's a no go. The other apps have weird pricing options with some even pricing daily per order which can get out of hand. I have to solve this asap in order to launch in time for Black Friday. Have you been able to find an app?

[ginamarie]

Hi, I stuck with the one I was using for the time being because I couldn't find anything better. I have to do the paid $9.00/month plan (21-200 orders per month). When a problem pops up, they're generally quick to reply.  I'm not certain how helpful it is, but in my footer/shipping link, I included a few different links to other tracking sites (USPS, Package Radar, UPS China Post Tracking) for my customers. These aren't integrated into my store to send out notifications, but provide another alternative if my installed app isn't updating.

If I do find a better app, I will gladly update you via this thread 😊 & would appreciate it if you do the same!! 

Here's the link to ParcelPanel that I currently have installed:

https://apps.shopify.com/parcelpanel?surface_detail=parcel+panel&surface_inter_position=1&surface_in...

Best of luck to you!

[VickM]

Hi @aynoktay & @ginamarie 

You do not have to wait to launch your website. The major problems that we can solve for you tracking your orders real time , shipping issues, real time updates  from all your stakeholders including suppliers, shipment partners and customers on our in house chat platform hosted inside our order management and tracking solution. Last but not the least , a free plan till you are satisfied with the deliverables you are looking at (zero cost).

Order management and tracking  is one of the key function impacting profitability for any online business. At Konigle we have expertise in delivering an end to end order management and tracking solution with deep analytics to turn every order into profit making opportunity. Along with profit improvement alerts for each shopify order Konigle is a comprehensive shipping app that handles orders from all your e-commerce channels, finds the best rates among multiple carriers, updates customers on their order status,tracks inventory and provides analytics. 

Konigle automatically creates an invoice that you can customise and send to your customers and also reminds you for pending payments to help you track payments against orders too.

We have a chat functionality within our app ecosystem which enables you to communicate with your vendors and customers in real time and capture their feedback/comments/statuses

Moreover, Shopify app also integrates with the Konigle mobile apps to help you do all of this on the go too.

If you would be so kind to try the app and help us set it up, just install the app and ping us on our support chat, and we would set you up.

Regards,

[VickM]

Hi @aynoktay @ginamarie :

You don’t have to wait to start your website. The problems that we can solve for you is complete order tracking, order management, shipping issues , real time communication with suppliers , vendors and customers. As far as pricing is concerned there is a free trial period of 7 days which can be extended.

The functionality of chat interface in our order management and tracking ecosystem keeps you connected with all stakeholders in different workflows so that you can be on top of your orders right from order received to delivered stage.

Konigle digitises your invoice creation process which you can customise and send to your customers and also reminds you on pending payments to help you track payments against orders.

In app chat functionality enables powerful real time communication with your vendors and customers to capture their feedback/comments/statuses

Moreover, Shopify app also integrates with the Konigle mobile app to help you do all of this on the go too.

If you would be so kind to try the app and help us set it up, just install the app and ping us on our support chat, we will ensure that your operations are running smoothly.

Regards,

[ginamarie]

Thanks for the recommendation! I looked at your app, and while it looks fantastic, it's much more than what I need for my drop shipping store 😊

[VickM]

Hi @ginamarie ,

Thanks for looking at our app and finding value in it. I completely understand that it has more functionalities than you might currently need.

I appreciate you taking time out to look at the app and sharing such a positive feedback.

I sincerely hope that we cross paths again soon, once we are a right fit for each other.

Cheers!! 

[Alex309]

Hi Ginamarie,

I think you are looking for this app: Track123

This is probably the best order tracking app for dropshipping.

Most of the dropshipping orders are shipped by Cainiao(Aliexpress standard shipping)/ CJ dropshipping/ Yun express/ 4PX. And those carriers are all supported by Track123 and can be auto-detected correctly.

Besides, the blacklist routing feature can also help you hide the Chinese locations in the tracking details.

[ginamarie]

Thank you! I actually found one I’m very pleased with but I will absolutely keep yours in mind should anything change 😊

[Alan666]

I am using ParcelPanel, which can automatically generate a tracking page in your store, which contains rich custom elements, you can do it according to your own ideas, and then you can see all your orders on the order page, which is convenient for you to go to Manage and support 1000+ couriers.