What app can send automatic order and shipping updates via email?

[emmacross]

Hi I am looking for an app which will send customers emails of when the item shipped, when the tracking is available (so sends them the tracking number when it is added) and then will automatically send them tracking updates of where their item is along its journey?

Does this sort of app exist and if so can anyone point me in the correct direction please? 

[candysmith]

Sure, it sounds like you're looking for an app that can handle the entire shipping notification process, from sending initial shipment confirmations to providing tracking updates to customers automatically. While Campaigner is primarily an email marketing platform, it might not offer the specific tracking functionalities you're looking for.

Instead, you might want to consider using a dedicated shipping and tracking management platform like ShipStation, Shippo, or Easyship. These platforms integrate with various e-commerce platforms and carriers to streamline the shipping process, including sending automated tracking updates to customers via email or SMS. They typically offer features such as batch printing shipping labels, generating tracking numbers, and providing real-time tracking updates to customers.

Before suggesting Campaigner, I would recommend researching these shipping management platforms to see which one best fits your needs for tracking and communicating shipping updates to your customers.

[Kim_Liang]

Dear @emmacross，

As a Shopify seller, handling order tracking issues and numerous "where is my order" inquiries from clients is inevitable. To keep your clients informed with automatic notifications about order status updates is important for customer satisfication. 

  In this case, Parcel Panel can be the best the choice for you, it ranks No.1 on Shopify order tracking catogory with 5-star reviews, and serves more than 30,000 users by now. Try this internal link for an extended 30-day free trial to fully experience Parcel Panel.

When you first time to use Parcel Panel:

• For new users, ParcelPanel will automatically sync their last-30-day orders for Free.

• New coming orders will be automatically synced in real time.

• We use tracking numbers to catch tracking info from couriers' websites.

• Tracking numbers are synced from order details page in your Shopify admin, please don't forget to add them there.

Not only does it offer real-time tracking, proactive issue resolution, automated notification emails, branded tracking pages, and shipping analytics, but it also enhances upsells through product recommendations. Utilize this branded tracking page to showcase products your customers may appreciate.

The automatic order tracking and product recommendation:

Shipping Data Statistics will be clearly：

Feel free to try it for free and use a tool to manage your problem can be more effective and time-saving. Need any support when use, contact 24/7 support team. Also, feel free to let me know and I'm glad to help in every step of the way.

[TrackingMore_]

Hi @emmacross, 

It sounds like you need an automatic customer notification feature. I highly recommend TrackingMore, which is the best all-in-one freight tracking solution.

Okay, back to your question, TrackingMore provides real-time package updates and customized triggered email-sending features. If you want to send emails to your customers, you can set up specific info in tracking and when the status is reached, it will trigger and send specific status notifications to your customer. Also, you can set up new rules to satisfy your needs.

Not only that, we also provide merchant notifications. When the selected status is triggered, an email notification will be automatically sent to your employees. If an abnormal situation is found, you can be prepared in advance, handle the problem in time, and effectively avoid the negative emotions of customers.

To explore more features, please click our app to learn more. We offer a 14-day free trial and you can explore it freely. If you have any questions, please contact me or our 7/24 customer service to answer your questions.