What app causes full-screen pop-ups on my site?

[Wavelander]

Hello Shopify Sleuths!

This pop-up stated showing up on my site when customers arrive.  It takes up the whole screen and is really obnoxious. Does anybody know which app is causing it, so I can shut it off? 

Thanks for your help!

Jeff

[Dirk]

Hey, Jeff! Happy to look into this for you.

Firstly, have you looked through your current app installs to find any potential candidates for this popup? Otherwise, have you recently removed a popup app from your store? It's possible there is residual code in your theme files that is causing the app content to continue to display after being uninstalled.

If there is anything else I can help you with, please let me know.

[Luna]

Hey, @Wavelander.

Thanks for reaching out in our Community forum. I completely understand the importance of disabling this pop-up, so let's get to the bottom of it. 

Have you looked in your Shopify Admin > Apps to see if you notice any apps currently enabled that would be used for these (for example, listed as 'pop-up discount' or anything related to creating discounts) like the one displayed above? Otherwise, app coding can remain embedded in the theme even once the app is deleted. In that case, we will have to reach out to the app developers to have the coding removed. 

If you've recently removed the apps from your account, you can see if they display these changes in the Activity section of your home page. You'll just want to go to the home page of your Shopify Admin, and scroll down so you can see the Activity section in the right-hand side menu:

If you're having trouble identifying which app could be causing this, please reach out to our support team so that we can take a closer look. To do so, visit our Help Center and log in to your account to create a support request. Once you have logged in, type your request in 'Ask about a topic', scroll down to 'Get Support' and then click 'Continue'.  If need be, they can also reach out to the app developers to have this resolved.

Please don't hesitate to let me know if you have any questions about that. In the meantime, I'd love to hear more about your business! How has everything been going? 

[Wavelander]

Hi Luna,

I don't see any suspicious activity in Activity.  Most likely suspect in my Apps is ReConvert Upsell & Cross Sell, but I don't see any settings that relate to popups on the front end. 

Current installed Apps are:

Abandoned cart Recovery Carti
AMP
Bulk Product Edit
Customer Privacy
Easy Catalog: wholesale/retail
Facebook
Feed For Google Shopping
Fera Product Reviews App
Google
Google Customer Reviews
Order Printer
Order Sync for Google Shopping
Printful: Print on Demand
QR Code Generator Hub

ReConvert Upsell & Cross Sell

Rewind Backups
Shopify Email
Smart Product Filter & Search
teelaunch

Thanks!

[PageFly-Victor]

Hi @Wavelander 

This is PageFly - Landing page builder.

You can recheck the Carti Abandoned Cart Recovery app because as checking code, I can see class carti from the pop-up so it can cause the popup.

Hope this helps!

[Wavelander · Accepted solution]

Thank you so much @PageFly-Victor!  You are correct, it is the Carti Abandoned Cart Recovery app. 

It's their Ultimate Growth Tool (see pic) and it can be turned off:

[PageFly-Victor]

Hello @Wavelander , We are so glad that our reply is helpful to you. 

It would be a good choice for you to have professional sites that look incredible on mobile & desktop without any extra coding, and you will have lots more time focusing on marketing strategies, so you can consider checking PageFly with 24/7 support live chat.
Thank you and Have a great day ahead!