What are the best live chat options with advanced features?

[benvolio91]

Hi does anyone have any live chat recommendations.

I tried shopify chat however looking for something where you can see if you are connected to an adviser, their name and queue information - as well as being able to log chat reasons and produce reports? 

Thanks!

[Dirk]

Hey, @benvolio91 

There are a few great live chat options I think are worthwhile checking out:

• Tawk.to Live Chat - Free to use
• Reamaze Live Chat & Helpdesk - 14-day free trial
• JivoChat Live Chat - 14-day free trial

These apps offer analytical reporting capabilities to get insight on chat sessions, volume trends, etc. If there is anything else I can help you with, please let me know.

[benvolio91]

that is great thank you, I have been looking into Tawk this afternoon however then read the trust pilot reviews which have put me off slightly 

[siennarubio]

Hi @benvolio91 

This is Sienna from tawk.to!

As recommended by the other users here in the community, tawk.to is the most widely used chat application on the planet, and best of all, we are FREE forever!

Check out why we're free here: https://www.tawk.to/why-free

Ranked #1 with a 98% customer satisfaction score, millions of people use tawk.to to interact with billions of customers.

Don't take our word for it though..
See how over 4million people use tawk.to to get closer to their customers. Check our what our customers have to say - https://www.tawk.to/stories

Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

[VitaF]

Hello!

Check out the HelpCenter App, which is specifically designed to provide excellent customer support. You will be able to connect your live chat with a helpdesk ticketing system so you will always have an overview of the conversations you have had with customers using a live chat.

Furthermore, HelpCenter’s HelpDesk ticketing system holds information on customer previous inquiry and purchase history, which will enable you to provide much more personalized support.

[Erica00]

Hello,

You can take a look at:

• HubSpot's live chat software
• Tidio
• Respond.io

These are also some of the best live chat tools out there. If you are looking for something even more detailed, Intercom is a popular choice as well.

I recommend checking out this article that lists and compares free live chat solutions: 12 Best Free Live Chat Software Solutions for Websites

[JamieCheung]

Hi Benvolio91,

Choosing the right live chat app takes time. There are many types of offers out there, and each may tweak your business in different ways. But it is more important to pick one that is compatible with you. Here's a list of criteria to guide you through:

✅ Personalization – your live chat app should let you customize changes that align with your brand motifs, like colors or fonts. Also, it should integrate with your website and your content management system and house style.

✅ Lead generation – your app should let you collect basic customer details through either requesting email addresses or providing forms for customers. The information should turn into CRM contacts. 

✅ Visitor action-oriented – your app should trigger the chat based on the visitor’s actions and quickly access visitor data like location, language, and time zone.

✅ Targeted messages – your app should let you send one-time campaign messages to customers based on their data and personas.

✅ Chatbot and templates – your app should have chatbot options for common questions and basic customer service and support template responses. 

✅ Reports and clarity – a good app should capture and compile customer data into reports while supporting features like tags and status to help sales representatives handle multiple cases accurately.

I personally would recommend SleekFlow; they include dashboards for clear insight and a clear interface and tagging for collaboration. Most importantly, there are free and exclusive advance functions, such as contact forms before the conversation starts, and tailored pop-up messages on different pages!

Here's the link: sleekflow.io
Hope it helps😙

[mavenwebchat]

Hi @benvolio91! 

Maven WebChat is another great option and offers a 30-day free trial (no credit card needed). Give it a try to see how it helps your customer satisfaction and handling operations!

https://apps.shopify.com/maven-webchat

This app is a customer support solution with live chat and chatbots. All of the chatbots come prebuilt & ready to go at installation, and it comes with a variety of other tools including a mobile app, sharing products directly in a live chat, and social media integrations, so you can easily handle all your chats with customers! 

[CartUp_AI]

Carty is a ChatGPT-powered live chat assistant designed to help customers select the right products. By analyzing customer profiles and history, Carty tailors responses for each individual, enhancing engagement and satisfaction. It handles after-sales inquiries seamlessly, including order tracking, returns, and updates. Carty addresses shoppers' questions in real-time, drawing insights from the product catalog, technical documents, and help guides, and supports multiple languages.

[jay_quicksell]

You can create a chatbot as per your preference with the help of a WhatsApp API BSP (Business Solution Provider). I tried creating one with the help of this guide and succeeded: https://doubletick.io/blog/whatsapp-chatbot-guide.