What do you expect from an order tracking solution or system?

[ParcelPanel]

ParcelPanel was launched in 2019, and up till now, our solution has been trusted by over 40,000 Shopify merchants. We have developed seamless integrations with 1,080 carriers and over 20 other Shopify apps. Even so, we are insatiable about it, and we would like to help more entrepreneurs and go-getters to achieve big by reducing order-related support tickets and improving their post-purchase journeys to promote profitability and more sustainable development.

Whether you're a decision-maker or part of the think tank working for a newly started business or an established brand, or you've started your Shopify business as a side hustle, we are open to your opinions. We would like to learn what function/feature in an order tracking solution you value the most. 😊 You may also share what would affect your decisions when choosing an order tracking solution.

[AppJetty]

Hey,

I hope you are doing good!

Well, I can provide you with some insights into what merchants generally value in an order tracking solution and what factors may affect their decisions when choosing one. Here are some common considerations:

1. Real-Time Tracking: Merchants often prioritize a solution that provides real-time tracking updates to keep their customers informed about the status and location of their orders.

2. Multiple Carrier Integration: The ability to integrate with a wide range of carriers is essential for merchants who work with different shipping partners to fulfill their orders. A comprehensive carrier network allows for seamless tracking across various shipping providers.

3. Branded Tracking Page: Merchants may prefer a solution that offers customization options, allowing them to create a branded tracking page consistent with their store's look and feel. This enhances the overall customer experience and reinforces their brand identity.

4. Delivery Notifications: Automatic delivery notifications through email or SMS keep customers informed about the progress of their orders and provide estimated delivery dates, reducing the need for manual support tickets.

5. Analytics and Insights: Access to analytics and insights can help merchants gain a better understanding of their shipping performance, identify areas for improvement, and make data-driven decisions to optimize their post-purchase processes.

6. Integration with Other Shopify Apps: Merchants often prefer solutions that seamlessly integrate with other Shopify apps they use, such as inventory management systems or customer support tools, to streamline their operations.

7. Cost and Pricing: Pricing is always a consideration. Merchants look for a solution that provides value for money and aligns with their budget and business size.

8. Ease of Use: A user-friendly interface and easy setup process are important for merchants, particularly those who may not have extensive technical knowledge. They prefer solutions that are intuitive and require minimal effort to get started.

9. Customer Support: Reliable customer support is crucial for merchants, especially when they encounter issues or have questions about the order tracking solution. Prompt and helpful support can make a significant difference in their overall experience.

These are some of the key factors that may influence a merchant's decision when choosing an order tracking solution. However, individual preferences and business requirements may vary, so it's essential to consider what aligns best with your specific needs and goals.

I hope this helps!