I'm looking for a simple feedback tool that will help me create forms and collect feedback from my customers. Any suggestions?
Hello, I suggest using a standalone tool for collecting feedback. The leading feedback software on the market are Hotjar, SurveyMonkey, and Typeform but you can take a look at the pros and cons of each to find the right one for your store.
I personally use Hotjar and I'm satisfied with it.
This software might ring a bell, especially to SaaS businesses. Hotjar, an analysis and feedback tool, is designed to reveal the online behavior and voice of users on your website.
Overall, it provides an insight into the bigger picture of how you can improve user experience. Hotjar comes with several website feedback tools:
Hotjar’s price plans cover more than just customer feedback tools. Based on your plan, you’ll also get heatmaps and screen recordings to understand user pain points.
Free plan: Create and store 3 surveys and Incoming Feedback widgets Paid plans start at $39/mo.
G2 Rating: 4.4/5
Another survey maker tool designed to capture customer feedback is Typeform. This software is focused on creating online forms that make answering fun.
It highlights the user-friendly design and surveys made for “humans.” That is to say, you can create multistep surveys that ask one question at a time.
Pricing: Price plans start at $99/mo with a monthly plan while it’s $83/mo yearly.
G2 Rating: 4.5/5
SurveyMonkey is also one of the most popular customer feedback tools for websites. You can assess your Net Promoter Score, customer experience, identify customer loyalty trends, and capture live feedback.
It comes with different survey types such as:
Overview of SurveyMonkey Features:
Pricing: The Basic Plan is free. Paid plans start at $37/mo.
G2 Rating: 4.4/5
SurveySparrow is an Omnichannel Experience Management platform built to assess customer experience, employee experience, and product experience. This software claims to “do more than just surveys.”
Here are some of SurveySparrow’s capabilities:
Pricing: 14-day free trial is available. Price plans divide into four categories; Personal, Business, NPS, 360 Assessment. The Business Plan starts at $99/mo.
G2 Rating: 4.5/5
Considering the 3.09% conversion rate of popups, it’s a logical choice to ask for your customers’ feedback with a popup form. Unlike traditional survey forms embedded on a landing page or an email, popup surveys catch your site visitors’ eye instantly on any page.
Popupsmart’s survey forms bring you more feedback than regular surveys:
You can also take a look at this blog post for more customer feedback tools reviewed.
You can try Fab Feedback Button App specially created for Shopify stores, it is an easy one-click setup solution. It would help to listen to your customers, get feedback, suggestions, and bug reports. You may have already noticed Feedback buttons on such websites as Adidas, Puma, Farfetch, Rituals and many more. With Fab Feedback button app such functionality is available for Shopify stores. Let your customers help to improve your business.
Link to Shopify App Store and demo https://apps.shopify.com/fab-feedback-button
We are happy to provide priority support.
Fab Feedback Button team
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