What’s the Best Chatbot App or 3rd-Party Solution on Shopify?

[Wellcha]

Hi everyone,

I’m setting up a new Shopify store and looking for a chatbot app that can help streamline customer conversations. The ideal solution should be easy to integrate, support multiple languages (especially for the European market), and handle both pre-sales inquiries and customer support effectively.

Does anyone have recommendations based on experience? Alternatively, how are you managing customer conversations for Shopify stores targeting Europe?

Looking forward to hearing your suggestions—thanks in advance!

Best regards,

[Stacy_Zhuk]

Hello @Wellcha,

You can consider HelpCenter app by Vertex LV. It allows you to build an informative FAQ page and manage all inquiries from multiple channels in a single HelpDesk system. Also, you can use one account for several stores or communication channels and keep your business accessible in real time with a Live Chat.

Best regards,
Anastasia 

[Atom212]

Hi @Wellcha

We do smart recommendations to make sure customers discover the exact products they need through chat queries.

Can be set multilingual to answer questions in the same language customers ask.

Hence higher conversion and less return.

Would you think it helps?

[ruijiang]

With today’s advanced LLM capabilities, managing multi-lingual markets has become more accessible. However, seamlessly integrating with store inventory, addressing customer questions fluently, and accurately recommending products to meet customer needs remains a challenging task.

We have built Shopily Guide as a Shopify App to effectively address these challenges. Here is a real example of how it handled customer inquiry and successfully converted a $2,000 sale. Try it out and see how it compares to other chatbots on the market.