Which apps can automatically send emails to customers after order placement?

[JINCHENLONG]

Hello everyone! I'm a seller that sells both phone accessories and repair services, Here's what I'm looking for:

An app that can automatically send emails to customers who purchase repair services after the order was placed, so the customer can receive a service form.

I tried some apps like Shopify mail and some app design for delivering downloadable content which doesn't,t quite fit my need.

Does anyone know what kinds of apps have similar features?

Thank you for your time!

[Elias · Accepted solution]

Hey, @JINCHENLONG.

Thank you for reaching out and posting this question!

I understand you're looking for an app that allows you to send emails to customers after their purchase, so you can capture the information of their device(s) for servicing or repairing. There are plenty of third-party mailing apps, such as Klaviyo or Omnisend, which offer automation for emails. However, if you want to use a mailing app for sending and collecting forms, then you may want to speak to the developer on how to do this using their app. If you need any help with a third-party app, the app developer is always available to assist you. Simply reach out to them directly through the contact information found in the Support section of their app's page.

That being said, you can also consider adding a form onto your product or cart pages as opposed to sending the forms using emails. This way, customers can provide all the information as they check out and reduce the number of back-and-forth emails. If you'd like to explore adding forms to your store, then please check out our list of form builder apps. 

Since you're offering repair services, then it's possible that some customers may have additional questions or they may want to check on their repair status. Have you considered using something like Shopify Inbox (not Shopify Email) to interact with customers live on your store?

[Smith_Mitchell]

Hello,

I don't know if they do it automated, but there's an app called Bonjoro that lets you send personalized thank-you videos directly to your customer's email right after purchase.

Check the app preview - https://apps.shopify.com/bonjoro-personalized-thank-you-videos

Basically you create a workflow based on an event like "new order" or "order fulfilled" and you can send out an awesome little video to their inbox. 

You can add CTA links to next to the videos too, which could work for linking to your service form.

Worth a try I reckon

[Kim_Liang]

Dear @JINCHENLONG ,

If you're looking for an app which can automatically send the review form to your customers after them collect the orders in time, maybe you would like to try Parcel Panel for solving this problem. You can use the free plan if your order amount is not large and the other plans are also price-friendly with many functions such as smart product recommendations.

Parcel Panel has integrated with many other apps includinng review catogory. Also it ranks No.1 in the service of sending order tracking email notificaitons. With the integration, you're able to sync your customer and order information and data in the back stage. In this case, you can make sure that your customers will receive the service form by email correctly right after them collect the parcel as the order shipping information will be synced to the review app.  During the whole order shipping process, your customers will be more satisfied with the branded order track page and smart automatic notifications. If you have any interests, use this internal link then you can enjoy the extended 30-day free trial for any paid plans.

(feature with the review apps and provide the order tracking and review service together, send the review notifications at the right time because the data Synchronization)

（professional branded order tracking page)

When you first time to use Parcel Panel, it's also beneficial for its new users:

• For new users, ParcelPanel will automatically sync their last-30-day orders for Free.
• New coming orders will be automatically synced in real time.
• We use tracking numbers to catch tracking info from couriers' websites.
• Tracking numbers are synced from order details page in your Shopify admin, please don't forget to add them there.