Which helpdesk system do you recommend for a startup?

[rhodes]

Hello,

we are a new startup (2 persons) and are currently configuring our new webshop. Because of Corona our going live has been delayed. But now it is in a few weeks time.

Currently we are thinking about how to handle customer requests. It would be very helpful if a few merchants with more Shopify experience than we can tell us which helpdesk system they use and what their experience is.

Regards, rhodes

[Nicole44]

Hello there,

When it comes to small businesses or startups, it’s definitely important to exercise caution when selecting a helpdesk to help streamline all of your customer service processes. Especially since the market is flooded with Helpdesk platforms, each of which is designed for different business requirements. To be honest, the majority of these charge you for unnecessary features. So, it’s critical to filter out the noise and stick with the essentials.

I’ve put together a list that you can check out. You’ll want to invest in a helpdesk that meets the following criteria:

• Shared inbox
• Email support
• Budget-Friendly
• Social Media Support
• Live Chat Integration
• Flexible Number of Seats
• Roles & Permissions
• Automation Options 
• Customer Satisfaction Surveys
• Reporting and Analytics
• Agent Training Features
• Agent Performance Evaluation
• Flexible Integration Options
• Free Trial

It is critical that you first understand your customer support goals and what fillers must be filled out using the helpdesk software. So my recommendation is to analyze your requirements and then start your hunt for different products.

Comparing your company's needs to the features listed above will help you refine your search and find the best help desk ticketing software for your business. (P.S make sure to take advantage of the free trials unless you have the budget of trying out different platforms)

To ease your search, I would recommend you to try the Helplama helpdesk. It has all the above-mentioned features and more, as well as a simple interface backed by an easy set-up process. The best thing is that you can sign up for a 15-day free trial with no strings attached.

I hope my answer helps. Good luck with finding the perfect fit for your business!

[SharkbyteTeam]

Hello,

Based on my knowledge, I would recommend the HelpCenter app as a useful solution for handling customer requests.

HelpCenter is a user-friendly and intuitive customer service software designed for e-commerce businesses. With its easy setup and use, it can help you enhance your interactions with customers and make them more effective.

One of the key features of HelpCenter is its user-friendly FAQ builder that allows you to create a comprehensive and easy-to-navigate FAQ page quickly. This can help save valuable time for your support team, while providing your customers with the information they need.

Overall, HelpCenter is an efficient and practical solution for managing customer requests and support inquiries. It can help you streamline your customer support processes and improve your overall customer experience.

I am hopeful that my response will be of assistance to you.

Sincerely,

Shark Byte team.

[ChatBreezes]

I recommend Chat Breezes - Market, sell & support better for social channels in an omnichannel platform. It unifies social conversations, better enable your marketing, sales or customer service conversations with your customers faster, sell via personalized messaging, and delivers excellent customer service. 

Chat Breezes is not connected with Instagram, Twitter, LinkedIn and Youtube. WhatsApp and Facebook are on the road. 

[MooseDesk]

Thanks for reaching out to the community. This is MooseDesk - All-in-one Shopify Helpdesk App

When it comes to expenses, MooseDesk is completely free of charge.

MooseDesk, the latest application recently launched just a couple of weeks ago, functions much like  Zendesk. It offers an all-in-one ticketing system, consolidating requests from all channels into a single helpdesk. Notably, MooseDesk includes built-in performance analytics, FAQ page builder with  interface designed to Shopify standards, which means it minimizes cliches and is easy to navigate.

Nonetheless, as it's a new platform, some advanced features such as Live Chat are still under development. All these features will soon become available, but early adopters of the app will have the privilege of accessing them for free, for life.

If you are seeking an economical solution with the potential for significant growth, obtaining and keeping MooseDesk right now appears to be a strategic move, and it won't cost you a thing.

So here's my quick take on introducing a cost-free ticketing system for Shopify. If this is helpful for you, please let me know by giving me a 'LIKE' and/or mark it as 'SOLUTION'

Thank you for reading till this and hope you get a lovely day ahead

MooseDesk - All-in-one Shopify Helpdesk App