Which is the best AI chatbot app for streamlined customer service?

linzal
Explorer
70 0 15

Help us streamline and automate some our customer service. We are looking for an app that streamlines our various customer service channels including Facebook/Insta Messenger and email (if possible).

 

Other key functionality we are looking for:

- Ability to use chatbot to respond to order tracking, order edits, order cancellations and general questions such as how much is your shipping.

- Ability to manage customer service channels in one view.

- App based for on the go customer service.

- Not necessarily a live helpdesk that needs to have staff available live.

 

Does this exist?!

Thanks!

 

Replies 6 (6)

KabirDev
Shopify Partner
248 61 67

Check out Gorgias, Zendesk, Freshdesk, Re:amaze, and Tidio... all great Shopify-compatible AI chatbot apps for streamlined, multi-channel customer service.

- Control payment methods visibility at checkout by KlinKode PayRules app.
- Contact me directly at shahriar@kabirdev.com

DigiGems
Visitor
1 0 0

We use Resolvebot for our AI customer service. Unfortunately it's only for email customer service andcannot solve problems itself, but at least it automates a part of the customer service.

ashish_sigma_ai
Shopify Partner
2 0 0

Hi DigiGems, Please let me know if you are interested in our AI tool- Sigma AI. We can automate all channels and our AI can get problems solve by itself too. Would love to get on a call and discuss this with you.
Thanks,
Ashish
Founder- Sigma AI
www.sigmamind.ai

ashish_sigma_ai
Shopify Partner
2 0 0

Hi Linzal, if you are looking for an AI tool that could work with your existing helpdesk software such as Gorgias- I suggest that you give a try to our app- Sigma AI.
We help you automate your customer support across all channels such as chat, email, and social media. 
It's super easy to get started on and can train on all your existing data from Gorgias and Shopify. 
Would love to get on a call and discuss this further with you. Please let me know.
www.sigmamind.ai

MooseDesk
Shopify Partner
157 24 56

Hi @linzal,

 

Thanks for reaching out to the community. This is MooseDesk - All-in-one Shopify Ticketing System App

If you are looking for an app that streamlines your customer service channels, MooseDesk might be a good choice for you. Here are some of the reasons why:

1. MooseDesk is currently allowing users to manage their tickets via email channels with different providers like Gmail, Outlook, Zoho, GoDaddy and Hostinger. On top of that, Live Chat and connections to social media platforms like Facebook or Instagram is coming in the next updates shortly.

2. All incoming messages will be converted to tickets and managed in one view.

 

MooseDesk_0-1708411796350.png

 

3. You can create your own Help Center/FAQ section with MooseDesk where Customers can search quick answers or information

 

MooseDesk_1-1708411891972.png

 

4. You can also manage the Shopify orders while managing the tickets 

 

MooseDesk_2-1708412167348.png

 

5. Numerous options to customize the contact form/help widget

 

MooseDesk_3-1708412230596.png

 

In the upcoming updates, you will be able to set automatic responses to answers quick questions or track the order status. 

 

These are only some of the most iconic features that MooseDesk is offering but more importantly, MooseDesk is currently FREE for all early birds with 24/7 dedicated support, which would help you answers all the questions and explain why MooseDesk is suitable for your business. 

 

If you are interested, feel free to give MooseDesk a try and explore more awesome features that we can offer.



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Once again, thank you!

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chatbee
Shopify Partner
4 0 0

chatbee is the best, check it out simple and powerful. 

https://apps.shopify.com/chatbee