Who can I contact about unexplained charges on my online store account?

[Jeannot23]

hey l need , l have this bill on my shop of 288 ponds so l did not pay it coz l did'nt know where it was coming from , so new there have froze my account . l don't know who to call or who to talk about that bill .l did try to send message 

please help if you can

[Kimi]

Hi, @Jeannot23.

Thanks for reaching out in our Community Forums about this.

As much as I'd like to help, we don't have access to accounts via the Community Forums so we won't be able to locate your bill and verify where those charges are coming from. So from here, your next step is to contact our live support team so that they can securely authenticate you against the correct store and proceed to investigate your store's billing in more detail.

If you can still login to your store, please login to it via our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you'll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team.

If you can no longer login to your store however, due to its frozen state, please follow the below instructions instead so that you can bypass the login page in our Help Center in order to successfully reach our live support team:

• Head over to the Shopify Help Center here
• Under the Troubleshooting heading, select Can't log in to your Shopify account as seen in the below image
   
  
• Next, on the Reset your password page click I still can't access my account
  
  

   

  
  
• On the following page, scroll down to the Get Support heading to view our available contact options, and our live support team will be able to further assist from there.