Why am I being charged for an app I uninstalled?

[Med3377]

hello,

I have uninstalled an app while still trying it, today I got charged for it even do I did delete it for at least two weeks from now. I'd like to request a refund but I couldn’t see any way of doing it in the billing page.

thank you

[Ollie · Accepted solution]

Hey @Med3377.

Thanks for reaching out.

I appreciate that you have attached a screenshot of the charge you have received as that is very helpful! Since I cannot authenticate you over the Community forums due to the sensitive information that would need to be shared, I am unable to look into the specifics. In this case, we can look further into the charge you have received by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.

Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation.

Let me know if you have any questions.