Why am I being charged twice for My Online Fashion Store app?

[angelpatrice19]

I have the app My Online fashion Store and it's asking me to pick a plan for a free trial. I'm past the trial period and have already been charged for their monthly fee. Is it a Shopify issue or a My online shop issue? I don't want to get charged twice if I resign up for the trial. 

it's showing this on my subscriptions 

My Online Fashion Store

By ccwholesaleclothing

$29.00 every 30 days. Renews on February 24, 2022.

But I'm being taken back to this

Any advise would be helpful.

[JHKCreate]

Hi @angelpatrice19 

The fee you're seeing here is specific to the app you've installed and not related to the Shopify monthly fee. Trials are also independent between apps & Shopify.

Should that be all, we always appreciate liking & marking an as answer to let the community find quality solutions faster. Thanks!

[angelpatrice19]

So to not be charged again I should reach out to the app? I've already passed the free trial and paid for the services last month. 

[PurchaseSurvey · Accepted solution]

Hey @angelpatrice19! 

This is PostPurchaseSurvey.com - the easiest Post Purchase Survey solution on the market. Definitely reach out to the app. It's probably just a bug in their code and their support should be able to get you squared away quickly : )  

[angelpatrice19]

Thank you 🙂 I'll reach out to the Monday

[robbindelton]

So to not be charged again I should contact the application? I've as of now passed the free preliminary and paid for the administrations last month.

[tjaromin]

Hi, check https://apps.shopify.com/matterhorn-wholesale

our app is free, we get only payment for orders, not for using app. 

Regards

Tomek Jaromin