Why am I getting a GraphQL error in my Shopify app?

Leroy25
New Member
5 0 0

When ever I enter my shopify store to keep building it. I now get this error code, where I never used to.. 

 

GraphQL execution failed with errors: [

 

could you pls help? 

Replies 7 (7)

Lana
Shopify Staff (Retired)
849 77 109

Hello, @Leroy25!

 

Could you tell me a little bit more about this error?

 

Where exactly in your admin are you getting it, and if possible, could you share a screenshot?

 

The first thing to try with errors like this is local troubleshooting, so I recommend you take the following steps:

 

  • Clear your cache and cookies on the Google Chrome browser, then try to take the steps to deactivate again.
  • Attempt to do the same on an alternative device i.e. if you're using mobile, try this on desktop.
  • Reset your internet connection and try again. Sometimes, network errors can lead to similar issues.

If none of the above works, like I mentioned before, please share a screenshot/any other further context and we will have a closer look! 

Lana | Social Care @ Shopify
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Leroy25
New Member
5 0 0
Thanks for your quick response

Here is a screenshot of my error codes


[image0.jpeg][image1.jpeg]
Looking fwd to your response.

Kind regards Lee
Lana
Shopify Staff (Retired)
849 77 109

Looks like the screenshots were not attached in this, but not to worry.

 

Could you confirm if you're still having this issue?

 

The best course of action here may be to reach out to us via this link here, as we can then look into it straight away while we're on a live chat with you.

Lana | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Leroy25
New Member
5 0 0
I am still having the issue, I’m happy for you To access my account and have you fix the issues.
It’s been over a week now.
Thanks
Lee
Lana
Shopify Staff (Retired)
849 77 109

I would have been happy to help you out directly, however I don't have the ability to access your account via the Community, which is why the quickest way to have this looked into would be via the link I shared above. 

Lana | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Leroy25
New Member
5 0 0
Is there a way I can have someone access my shopify and sort the issue pls..
this is costing me money 😣
Lana
Shopify Staff (Retired)
849 77 109

Going back to our support link here - https://bit.ly/40jFj4k - when you click into it, you can go through the topics and select what is relevant to you with your issue, until you finally come to a page with our live chat option.

 

There, our support team will be able to access your account and help you out. 

Lana | Social Care @ Shopify
-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog