Why am I having trouble linking FB and IG to my online store?

RoyalPalms
Tourist
3 0 1

I am trying to finish linking my FB and IG to my Shopify store but am getting the following message:

“These assets are already linked to a shop. Since you don’t have permission to edit the shop, a Business Manager admin must assign you Manage Commerce account permissions to continue.”

I’ve tried looking at previous threads with the same problem and they aren’t very helpful and I find them confusing.”

 

Trying so connect Shopify to IG, FB, and Pinterest has been super frustrating and difficult.  I’d really like for someone to walk me through this.

Replies 10 (10)

Moira
Shopify Staff
2061 225 327

Hey @RoyalPalms,

 

I understand how frustrating it can be to link your social media accounts to your Shopify store. Let's try to resolve this step by step!

 

Firstly, the error message you're seeing usually appears when the Facebook page or Instagram account you're trying to connect is already linked to another Shopify store or Facebook Business Manager.

 

Step 1: Check your Facebook Business Manager

  1. Go to your Facebook Business Manager.
  2. Click on "Business Settings" on the top right corner.
  3. In the left-hand menu, select "Accounts" and then "Pages".
  4. Click on the page you're trying to link to Shopify.
  5. In the right-hand panel, under "Page Roles", check if there are any other Business Managers that have claimed your page. If there are, you'll need to remove them.

 

Step 2: Check your Instagram account

  1. Open the Instagram app on your phone.
  2. Go to "Settings" > "Business" > "Shopping".
  3. Check if your account is connected to a Facebook Catalog. If it is, you'll need to disconnect it.

 

Let me know how you get on,

Moira | Social Care @ Shopify
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RoyalPalms
Tourist
3 0 1
Hello Moira. Thank you for the email to try and solve my issue. I have followed your instructions but can only get as far Business Settings > Accounts > Pages. The only page there is the one I’m trying to link. But here is where I get stuck. I don’t see anywhere on this page where it says “Page Roles”. I don’t see any right hand panel. In the center the only button options are “Add people” or “Assign partners”. On the right hand side the only button options are “Remove” and “View Page”.

I need further assistance.

Thank you,

Ian Baca
Moira
Shopify Staff
2061 225 327

Thanks for your reply! According to Meta, Classic Pages on Facebook are updating to the new Pages experience

 

To Manage Page access in the new Pages experience follow the instructions listed here.

 

To assign or change a Page owner:
  • Log in to Facebook, then click your profile photo in the top right.
  • Select the Page you want to use.
  • Click your Page photo in the top right.
  • Select Settings & privacy, then select Settings.
  • In the left menu, select New Pages experience, then select Page transparency.
  • Below Claim this Page, click Manage.
  • Select a verified organisation to claim responsibility for your Page, then click Assign.

Moira | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
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rebeccadonaldso
Not applicable
1 0 0

Hi Moira,

 

Im also having this problem.

I have followed your steps however when i click new page experience I do have the following options...

 

  • then select Page transparency.
  • Below Claim this Page, click Manage.
  • Select a verified organisation to claim responsibility for your Page, then click Assign.

Instead it offers me, Page Access, Page Management History, Page Status, Page Recommendation.

 

What do I do next?

Thanks

Moira
Shopify Staff
2061 225 327

Hey @rebeccadonaldso,

 

If you have Facebook access with full control of a Page, you can switch into your Page and assign or change a Page owner for your Page. To assign a Business Manager as a Page owner, you'll need to be both an admin of the Business Manager and have Facebook access with full control of a Page.

 

To assign a disclaimer as a Page owner, you'll need to be both the creator of the disclaimer and have Facebook access with full control of the Page.

 

This could possibly be why you are not seeing the options? Let me know how you get on!

Moira | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

eternaltees
Visitor
2 0 2

I was receiving this error message: 

 

This Facebook Page/Instagram account can’t be selected because it’s already connected to a Shopify store. You can disconnect the Facebook Page/Instagram account from the current Shopify store and then try again to select it.

 

I had to go to my business settings in business manager. Under accounts....click commerce accounts. From there, I had to click on whatever commerce account is showing up in the middle panel, and then click on open in "commerce manager". from commerce manager....i had to remove the existing catalog completely...it should be a remove catalog button somewhere. 

LaCollection
Tourist
19 0 1

I could not find the remove catolog button and followed your 

instructions all the way to the last step.  Any insight would be heloful as I am having this same issue trying to link my fb and ig accounts. I am trying to set up a pixel but need to do this step first.

Alan43
Tourist
4 0 0

thanks that solved my problem.
I went to Business Settings > Commerce Account > Commerce Manager > Settings and then I clicked to deactivate the commerce.

jessieche
Visitor
1 0 0

Hi Moira, I have an additional question on your Step 2.

When I go to my Instagram Settings > Business > Shopping, I have no where to see if I am connected to a catalog or not. My only options are:

"Link shop to creator" "Inventory" or "User Genterated Content (UGC)"

 

I am assuming because I have these options then I am linked to a catalog (even though all of these options are empty), but how do I disconnect?

[Edit] I found Catalogs in Business Settings in Meta Business Suite. Ignore my question.

Moira
Shopify Staff
2061 225 327

Don't hesitate to reach back out if you require any further assistance as you continue to work on your store. 

 

All the best,

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog