Why am I still billed for an uninstalled app on Shopify?

[surinsing]

Hi, I'm new to Shopify and was under the impression that if I uninstall an app that it should end my subscription and I should not be recharged. This seems to be the case from the research I've done. I found a thread in 2020 where a similar thing happened and the user was able to get a refund by talking to the app developers. The app is Shogun Page Builder and I'm certain I uninstalled it at least two days before the bill date which was on 2/11. Can someone please help?

[olasunkanmi]

Hi there! I'm sorry to hear about the confusion with your subscription for the Shogun Page Builder app.

In general, uninstalling an app on Shopify does not automatically end a subscription, as app developers may have different policies for subscription cancellations. However, it's possible that you may be entitled to a refund if you uninstalled the app before the billing date and contacted the app developers.

I recommend reaching out to the support team for the Shogun Page Builder app to see if they can assist with cancelling your subscription and/or issuing a refund. They should be able to provide more specific information and guidance on their policies.

You can typically contact the support team through the app's listing in the Shopify App Store, or by visiting the app's website and looking for a "Contact Us" or "Support" link.