Why am I still getting charged after uninstalling an app on Shopify?

[algazeliya]

Why am i still getting charged app in shopify even though i have uninstalled it? i use sixads app just for trial. I still get charge. even though I didn't use the app and I uninstalled it. can you help me?

fyi, I want to deactivate my shop but it is failed because there is a app charge

my email shopify store : algazeliya@gmail.com

[AvadaCommerce]

Hi @algazeliya,

I'm sorry to hear that you still got charged even after you uninstalled apps. I

Because App billing cycles are different from the Shopify billing cycle, make sure that you consider app billing cycles when you plan to uninstall an app. Recurring app charges are generated the first time an app charge is approved, and then on the first day of an app's billing cycle. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you install it.

You can learn more about App charges here.

If this is not the case, you may contact the app providers to request refunds in case the charges were not correct. They might reverse the charge according to their policy.

I hope this can help.