Why are my products not showing up on my online store?

ivyhaven
New Member
4 0 0

Hi all! So I am hoping this is a very quick fix but I recently deleted a bunch of items from my store as they were no longer for sale and never would be again, and I added new items to the store, I have made other changes to the store as well but this did not effect the "Shop" app side of the store. However, I recently added new items and found that they were not being published to the "Shop" store. I decided to uninstall the Shop app and reinstall it but now no items are showing on the store page and adding new items makes no difference. Additionally I get the error "Your products aren’t listed on your Shop Store." and when I click "Manage" to manage the items listed, no products appear. I have attached screenshots to aide a little.

 

Edit: Just thought this would help, I also recently set up Facebook, Google and TikTok which have their own point of sale stuff and wasn't sure whether that may have messed things up, I haven't had chance to check if the products are showing on those yet as it is late now and I am finishing up for the night.

Screenshot 2023-09-21 015833.pngScreenshot 2023-09-21 015901.pngScreenshot 2023-09-21 015937.pngScreenshot 2023-09-21 020012.png

Replies 7 (7)

EmmanuelFlossie
Shopify Partner
3051 226 731

I guess the products are set to not be published in the app.

Go to Google & Youtube > on the first page click on manage products > then make sure all products are checked for publishing.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
ivyhaven
New Member
4 0 0

Google & YouTube, Facebook and TikTok are working fine as sales channels, its the "Shop" app I'm having trouble with. It's showing I have absolutely no products listed and when I manage the products to publish them they don't show up there either.

Screenshot 2023-09-21 093837.pngScreenshot 2023-09-21 093931.pngScreenshot 2023-09-21 094005.png

ivyhaven
New Member
4 0 0

Just to update, now only two products are appearing as being listed when I check which products are listed, but for some odd reason these are the two products I don't want to be listed at all on Shop. However all of my products show when I manage products but changing them to be listed seems to get reverted instantly.

 

Product listing page: only two products showing but these are the two products i dont want to list.

ivyhaven_0-1695286217675.png

 

To show the status of whether theyre listed I had to enable this.

Screenshot 2023-09-21 095042.png

 

All products show but the ones I want are unchecked.

Screenshot 2023-09-21 095134.png

 

I check all of them just to test things out and save my changes.

Screenshot 2023-09-21 095157.png

Page still doesnt show any of my other products.

Screenshot 2023-09-21 095216.png

Changes were randomly reverted.

Screenshot 2023-09-21 095234.png

I know that they are all enabled on the Shop sales channel so I'm not sure why they aren't working.

EmmanuelFlossie
Shopify Partner
3051 226 731

My apologies, I thought you where talking about the Google & Youtube app.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.

bevpashley
Visitor
2 0 0

Hi - did you resolve this as I have the same problem? Thanks

ivyhaven
New Member
4 0 0

Unfortunately not, I contacted Shopify support and it just sorted itself out, maybe they did something but they didn't tell me or update me 

bevpashley
Visitor
2 0 0
Hi
Thank you for replying. I just deleted the app and reinstalled it and all the products reappeared 🤷🏻‍♀️
Don’t you just love IT?!