Why are some products not displaying on my POS app?

Why are some products not displaying on my POS app?

Alyson01
Excursionist
22 0 14

Some of my products are not showing on the POS app and some say no inventory when there is plenty. I signed out and signed back in but to no avail. Help! I am doing my first pop up shop and CANNOT have this happen! 

Reply 1 (1)

Ollie
Shopify Staff (Retired)
2550 460 426

Hey @Alyson01.

 

Thanks for reaching out.

 

I appreciate the context that you have shared with us as that is very helpful! Looking into this, if you are seeing that some of your products are not displayed on the Shopify POS application, this may be due to the products availability. You can edit your products availability by navigating to the product that you would like to change, you should see the Product status section which details the available sales channels the product will be available to purchase. I took a screenshot from my test store to show you the section I am referring to:

 

02-41-53868-66920

 

Selecting Manage will allow you to make changes to the available sales channels.

 

02-44-91773-99044

 

Be sure to save the changes that you have made before navigating to another product.

 

Let me know if that does the trick, looking forward to your response.

Ollie | Social Care @ Shopify 
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