Why aren't Loox reviews showing on all product cards?

orioln00
Visitor
3 0 3

Good morning everyone,

I'm experiencing some issues with the Loox Reviews app with product ratings not showing on product cards and collection pages. Although I have all the settings of my theme activated so that they are displayed, in some of them they are displayed and in others they are not. Does anyone know what the configurations are or how it could be solved?

 

Replies 3 (3)

Stacy_Zhuk
Shopify Partner
455 21 64

Hello @orioln00,

 

The first thing you have to do always when have problems with a purchased app is contact app developers.

Have you contacted the developers of the Shopify reviews app by Loox? Although this may not be a typical issue, they should be the first ones you ask for assistance.

 

Best regards,
Anastasia

Co-founder at Whidegroup, e-commerce development company from Ukraine
- 10+ years of experience with SMBs
- Deep expertise in custom development & optimization
E-mail: anastasia@whidegroup.com

Dirk
Shopify Staff
2339 253 518

Hey, @orioln00 

 

I would recommend contacting the support team of the app Loox Product Reviews. You can contact them by email here.

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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Rotem_Loox
Shopify Partner
20 2 0

Hey,
Rotem from the Loox team here 🙂

 

I just wanted to check with you if this was resolved.

 

If not, please contact our support team and we'd be happy to help!

Rotem S. | Loox
support@loox.io