Hello @thisiskian,
Good day! Gina from flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot.
I have listed some troubleshooting steps with your Shopify product images not displaying correctly on Facebook despite meeting the platform's requirements.
1. Ensure that your product images are indeed in either JPEG or PNG format and are less than 8 MB in size. You can use image editing software or online tools to verify the format and size of your images. Additionally, make sure that the dimensions of your images are at least 500 x 500 pixels.
2. Double-check that the URLs of your product images are correctly set in your Shopify store and are accessible. You can test this by opening the image URL directly in a web browser to ensure it loads without any issues. If the image URLs are incorrect or inaccessible, update them in your Shopify admin.
3. Sometimes, Facebook's cache may cause issues with displaying updated or corrected images. To resolve this, use Facebook's Sharing Debugger tool to scrape the URLs of your affected product pages. This forces Facebook to refresh its cache and retrieve the updated image information.
4. In some cases, the issue may be related to the specific images themselves. Try re-uploading the affected images to your Shopify store and ensure they meet the requirements mentioned earlier. Then, sync your catalog with Facebook again to see if the problem is resolved.
5. Shopify automatically processes and optimizes images for better performance. However, occasionally, this process can lead to errors. To verify if this is the case, you can disable Shopify's automatic image optimization by going to your Shopify admin, navigating to Settings > Files > Image optimization, and disabling the "Automatically optimize images" option. Afterward, re-upload the affected images and check if they display correctly on Facebook.
If the issue persists and you've exhausted all troubleshooting steps, it's recommended to contact Shopify's support team for further assistance. They can investigate the issue more closely and provide specific guidance based on your store's setup and configuration.
Also, have a look at the Facebook guide on Troubleshooting product image issues in your catalog
Gina
