Solved

Why aren't my products syncing to TikTok seller centre?

SuperAngryFish
Tourist
4 0 17

Hi, I'm a brand new user and I have set up some Products and Linked to tiktok however my Products are not syncing with the TikTok  seller centre. Is there some trick to get them to sync. I've tested with various dropship sites and they all sync into shopify but nothing will sync with TikTok?

 

I've seen how to create paid marketing campaigns with video's but im not there yet and would just like some static products in the shop

 

Can anyone offer any advice on what I might be doing wrong.

Accepted Solution (1)

Blair
Shopify Staff
1934 256 228

This is an accepted solution.

Hey @SuperAngryFish,

 

Thank you for reaching out to the Community! I'm happy to provide some guidance with setting up TikTok, to get this resolved. As TikTok is considered to be a third-party channel, I would recommend contacting TikTok Support directly. 

 

Their team will be able to investigate this further to determine why products are not syncing as expected. I have however, located this TikTok Shopping Guide that may also help to resolve the issue. 

 

Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 50 (50)

Blair
Shopify Staff
1934 256 228

This is an accepted solution.

Hey @SuperAngryFish,

 

Thank you for reaching out to the Community! I'm happy to provide some guidance with setting up TikTok, to get this resolved. As TikTok is considered to be a third-party channel, I would recommend contacting TikTok Support directly. 

 

Their team will be able to investigate this further to determine why products are not syncing as expected. I have however, located this TikTok Shopping Guide that may also help to resolve the issue. 

 

Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

SuperAngryFish
Tourist
4 0 17

Thanks, for replying I contacted them first and they suggested I just add the products manually. Which is not what I want

 

Something has changed now my items are now "approved for Marketing" but not "approved for shop" I have asked them what this means 

delc90
Shopify Partner
8 0 4

I am having the same issue, did you resolve this ? 

SuperAngryFish
Tourist
4 0 17

No, they keep telling me to contact shopify and as you see shopify tell me to contact tiktok so now stuck.

 

I even went as far as paying someone on Fiverr to help with the setup and has confirmed its set up right and should be working but cant help any further. 

 

I'm now getting a message telling me I'm not Eligible, the eligibility criteria is you have a TikTok shop which was the first thing I sent up linked. Everything green I've met all milestones and can add products directly etc but they are not syncing from Shopify no matter what I do. 

 

 

HelenSong
Visitor
1 0 3

I am facing the exact same issue as you; it is so frustrating. 😞

stegonomic
Tourist
5 0 5

I am also facing this exact same issue. Bounced back and forward between Shopify support and TikTok support. It is absolutely infuriating. TikTok support told me that they are unable to tell me why it says "not eligible" because "this is what the system says" and they do not know how the system works (????????). At this point I am considering moving to a different e-commerce platform out of necessity. It would be good to get some actual help with this @Blair 

Blair
Shopify Staff
1934 256 228

Hi @stegonomic,

 

Thank you for reaching out. I can completely understand how this may not be ideal. 

 

To share some additional insight, third-party apps such as TikTok are directly supported by the app developer. Due to this, we would not be able to access the app to investigate why products are not syncing as expected. As I can completely understand the impact of this, I would encourage you to follow back up with TikTok Support to have them complete additional digging. 

 

If you have any other concerns, please feel free to let me know. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

stegonomic
Tourist
5 0 5

Did you resolve this @delc90 ? What about you @HelenSong ? Are we stuck @SuperAngryFish ?

 

This integration between two systems is not working, and each side is pointing fingers at the other side...

RoamerUK
Tourist
3 0 0

I'm experiencing this toooooo! Its driving me nuts! How did you resolve???

FiSHiUk
Tourist
7 0 16

Love how it says SOLVED? When not one person has the issue fixed. Approved products should show in showcase and approved for shop then also TikTok shop to allow other members to find your products  

 

i even unlinked Tiktok shop and it still never worked. Tiktok have updated there app as shop has become so popular but shopify integrating needs sorting. And TikTok customer service are useless!! 

SuperAngryFish
Tourist
4 0 17

Sorry guys, I never got it working. I invested a considerable about time and money in this and it just wouldn't work. So I was forced to give up and move on.

 

It never got past tiktok blaming shopify and shopify blaming tiktok and nobody would take responsibility and actually look at my problem. 

 

All very frustrating and disappointing 

RoamerUK
Tourist
3 0 0

Oh man... just reading all this and half of me is relieved its not just me! and the other half is exasperated. Hope you all get sorted another way

 

ZRTOfficer
Visitor
1 0 2

It may be too late for you and many others (unless you're willing to give this a try), I was having the same issue and found this: https://www.youtube.com/watch?v=Ad-ThCrdMJ4&t=29s

I used the Silk connector to have TikTok and Shopify communicate because apparently they can't communicate with each other directly and using this connector resolved my issue and my items are now avail in my TikTok! Definitely easier to connect to Meta platforms.

Chacheehome
Visitor
2 0 1

thank you i will definitely watch it and try

AGD
Visitor
2 0 0

After much research this is what I came up with as well was just coming here for confirmation. Thank. you for posting this.

TGoldenhair
Visitor
1 0 0

The best solution for me was to download 3rd party connector 

Sku IQ 

Sync Through there into the “TikTok Seller Center”  I had to check “Drafts” if they weren’t showing in the “Active” Listings. Then had to get each listing reviewed, then approved one by one, for them to become active listings. 

FiSHiUk
Tourist
7 0 16

Love how it says resolved but i bet it isnt! 
anyone found out how to solve this issue in late 2022?
my products was on my showcase and i could add them to images as a tag product. But i wanted them to be also found via tiktok shop. So after many hours trying to add my products unsuccessfully i tried to dissconnect and reconnect the shopfify link and now no products show. I have numerous tickets open with tiktok and they are useless. Just get scripted replies all the time and not am actual person. Everything of mine is linked. Ad manager. Buisness center. Seller shop. Catalog manager. Even have brand approved and tiktok shop approved. And still not showing!!

my products ahow approved on the shopify app and in catalog. So they should show in tiktok showcase and be able to add to the shop if wanting to reach more customers. 

Has anyone solved this issue? Or having the same issue

stegonomic
Tourist
5 0 5

Still in the same boat as you brother, absolutely no help and no hope. Tiktok send me to Shopify, Shopify send me to Tiktok; and none of them know what is going on.

 

It is very very sad and frustrating...

FiSHiUk
Tourist
7 0 16

Same buddy or i get “ i have passed it on to the relevant team and we will get back to you. They never do. Il add an image of all the cases i have tried. Its a piss take as being a small business and tiktok being ever so popular now you would think Shopify would have all this sorted and make access easier for us to link our products. We pay monthly to save having to do all the e-commerce ourselfs. 
Instagram was a pain also and linking it all through facebook but this is on another level. Shopify need to update the app to work alongside tiktok shop.
i can create a product manually and it shows on my tiktok products but i REFUSE to have to do this for every product. 

let me know if you get yours sorted

 

thanks 

25E936FD-C07F-457F-9738-157689E56D3A.png

FiSHiUk
Tourist
7 0 16

You guys get this TikTok shop email today with this section in?  May be worth having a look as it says shopify. I am going to get my boys to bed and have a look and will update. 

BD505E23-B1C8-4EA4-819D-E1011BD7AC58.jpeg

stegonomic
Tourist
5 0 5

This looks interesting - do you have any general link for this or is the link specific to you?

stegonomic
Tourist
5 0 5

stegonomic_0-1663866920458.png

I have this in my seller centre, but its been like this for a long time, no mention of Shopify, and clicking on any of them just take you to general web pages with some info, not any real integration

Zoe_Brooks1
Tourist
10 0 8

Has anyone found a solution to this? Its crazy that Shopify hasnt integrated with TikTok Seller center yet but Woocommerce has! 

blobalbob
Tourist
6 0 4

Anyone got this sorted? I have everything linked up and all products show in Showcase but not shop. When I try to do a Live it lets me add the products but then says that they are unavailable, even though next to it it says that they are in stock! It makes me wonder if this is something else such as not having the shop setupcorrect, bank account or enough followers?

FiSHiUk
Tourist
7 0 16

I tried everything

deleted everything. Re set everything up. 
all my products show approved. And still no luck. 
when i first set it up it did work on tiltok business profile.and i coulld tag my products in tiktok posts.  But then when i wanted to add my products to showcase and shop so anyone on tiktok could find and see my products and share them. Thats where it all went wrong and stopped working. so if you dont have shop. Just seller center and tiktok business it may work for you. I have opened around 40 tickets with tiktok support and there terrible. Just scripted reply's all the time.

or they say its not available yet and is coming soon.
shopify need to sort it with tiktok so it integrates properly. You can add the products one by one onto your seller center so they show on your showcase but im not copying and pasting all my products again when i pay for a service that should have these things sorted 

secret-label
Visitor
2 0 2

I FOUND A SOLUTION!!! (WARNING - its still not great) BUT - i downloaded the Automizely Feed app (free) and synced it to my shopify and tiktok, now I can list all my products, I still have to map them one by one (map means select the right product category and click sync, not too laborious) - but then the inventory levels and images etc will all feed automatically. Hope this helps 🙂

blobalbob
Tourist
6 0 4

Just a bit more info on this and a possible explenation to the issue, not a solution. Reading pages of TikTok marketing blurb I think we are the ones getting this wrong. The TikTok App for Shopify FAQ only talks about linking your Shopfy account for the purposes of advertising. What it doesn't state anywhere is that the app is about linking into TikTok Shop, which is their selling platform. This could be why we are not seeing our products within TikTok Shop Seller Centre but do see them in TikTok STORE manager, which is basically an ad platform, not the SHOP platform. The App, unless I'm wrong, doesn't seem to offer a link into TikTok shop so we won't be able to add products to sell within TikTok directly. Basically, if you want to pay to advertise on TikTok to drive traffic to your shopify website then the app works. But if you want to manage inventory to sell on TikTok directly its useless. The only way to do this is to re-upload it all seperatly in TikTok Shop Seller Centre and use this to manage products. pretty rubbish! 

blobalbob
Tourist
6 0 4

ok, now had this confirm from TikTok...

Hi there,

Thank you for your patience while I was waiting for updates.

The reason that you do not see the option to sell your products from Shopify on Seller Center is that they are two separate platforms and we no longer support their integration.

I understand that this may sound confusing, however, I will give you some suggestions of what you can do.

Please go to your Seller Center account and upload the Catalogue manually. You can download your existing one as csv. file and upload it then onto Seller Center as an alternative.

Sehriaraz
Visitor
1 0 1

Thanks for this, i was just in the process of linking my shopify to tiktok just for this very reason so i could sync my products directly to tiktop shop!

 

Clearly this can not be done unless you are adding all your products manually on tiktok shop. Can't believe something so simple cant be done with the technology we have..

pbtc
Visitor
1 0 4

HEY.

 

thanks for setting us up this feed, its a bery bad that shopify and tik tok couldn't answer this, however with around 14 hours ( i kid you not ) of simply searching, getting annoyed shouting a little at my laptop, giving up, crying inside, hiding in the corner, then saying no, i'm not giving up on this, i believe i have found a work around, its not a perfect solution, but so far for me it appears to be working without having to manually add everything and manually authorise everything, create manual shippings and all that. 

 

so basically, as far as i can tell, the issue has been identified that shopify and tik tok seem to not support the integrations between platforms, i think there was a meeting where they sat down and said, give us loads of money, then they said nope, they realised they would look like absolute wombles if they cut each other off so they said, fine, you can advertise and you can sell stuff here, then they made it so difficult to actually do it knowing that noone would go through all this effort to actually figure it out. but alas, i claimi victory,.. sort of. anyway, here is how i did it. 

 

on the sales channels and apps, there is an app that noone has ever heard off so would never think to look there (a cunning plan indeed baldwick) its called aftership feed for tik tok, this will basically allow you to sync stuff there, i think its something like 10 products a month on the free version (my shop isn't active enough to do more than that so havn't looked into price plans) 

 

you have to map products first, this is just a fancy way to say put them in a category, and there list of catorgaries is extremly vast but doesn't really give you the right listings, i just put the closest thing i could find to the actually description, they don't have phone cases as a list, you also need to add some unique reference code thing, i am not experiences enough to know what a gtin number, so i just put random numbers and will change it later if needed, 

 

but this has alowd me to actually sync stuff, which in my book is a victory!!! and noone is taking this away from me. i was so hapy when i saw that mouse mat go on my tica toka store i cried a bit with tears of joy. 

 

hope this helps

megan777
Visitor
1 0 2

Hi @SuperAngryFish

You can now use an App by SKU IQ to do exactly this! Their integration allows Shopify merchants to sync inventory between Shopify and TikTok Shop directly. Sell on TikTok Shop while continuing to use Shopify for your inventory management and fulfillment.

Using SKU IQ - you can connect the two platforms to push products from Shopify to your TikTok Shop and it runs in the background to keep your inventory/quantities in sync. It allows you to track stock changes in real-time while viewing orders across platforms! It's even compatible with drop shipping options or 3PL shipping. 

Why SKU IQ?

🌟  Sync product quantities & keep your catalog in sync in real-time across platforms
🌟  Auto-push new products from Shopify to TikTok Shop
🌟  Better order-management: route your TikTok Shop orders to Shopify for fulfillment 
🌟  Cross-platform analytics: see combined ecommerce sales in real-time for both platforms 
🌟  Free onboarding + live chat support during business hours 
🌟  Helpful How-To videos & guides: TikTok Shop Resource Center  
🌟  30 Day Free Trial! 

SKU IQ is really worth considering to connect your Shopify Store with TikTok Shop

Shawna_Jeneen
Explorer
48 0 13

There are just not enough words in the English language to express my hate of this platform. The minute I can pay someone to migrate me to WooCommerce I am out. I cannot think of a worse platform that Shopify. It fails at everything. Naturally, the answer to their MANY failing is another damn app that costs a buttload of money. No thanks. Shopify and TikTok can kick rocks. Both are totally unprofessional.

Dillydan
Tourist
4 0 15

I am not alone in this struggle to sync products to Tiktok. My products started syncing and stopped. Why, I do not know. Waiting for an answer from Tiktok and Shopify. After reading this discussion, I will not "hold my breath."

Mindy2k
Shopify Partner
2 0 0

TBH I am migrating my client to Shopify purely because the Woocommerce Shopify integration doesn't work 😄
Now to find the Shopify one doesn't although it advertises it has blown my mind

VINNYBOEBINNY
Visitor
2 0 0
Make sure to include weights on your products and you didn’t reach your daily upload limit. These two problems will prevent a product from displaying on TikTok shop

VINNYBOEBINNY
Visitor
2 0 0

Ok! I'm not sure if this will work for you, but it did for me. 

 

Do you have more than one location for your warehouse? If so, make sure they are all updated correctly. Address and phone number. 

 

If you only have one but have others deactivated. Make sure to delete the deactivated ones 

 

 

Blakonik
Excursionist
13 0 4

I fixed this problem.  I went into Shopify>Locations and made sure I only had one warehouse.

 

Then I went to Products and checked all of them. Since I have more than 50, there was an additional link to click so that every product was checked.  I went to Bulk Edit then the clicked the columns icon at top right and unchecked everything and then only checked STOCKED AT column.  I scrolled down and saw that MANY of my items did not have the default location (the only one I had) but had "MULTIPLE LOCATIONS" selected and this was what was causing the syncing problem.  Once i made sure that every item had the default warehouse selected and nothing had multiple selected, I hit SAVE. Then I went to my TikTok shop and every single item that had 0 on it, now had the correct inventory.  

 

I hope this helps you.

 

 

Alisha_Jemelian
Explorer
64 0 10

Thank you for chronicling all of this! It is helpful. I deleted my second location, but now I am stuck. When you say that you "scrolled down and saw that MANY of my items did not have the default location", I was wondering where you saw this default location? I don't see it on the bulk edit.

Blakonik
Excursionist
13 0 4

Hello Alisha,

 

Follow this step...  I went to Bulk Edit then the clicked the columns icon at top right and unchecked everything and then only checked STOCKED AT column

Blakonik
Excursionist
13 0 4

1.jpg2.jpg

Coreification
Visitor
2 0 0

So Ill explain this for everyone. I diagnosed it to my best ability this how this works. When you sign up to shopify, you create a unquie user/link/token ( example 8ddec-shopify 11123). As soon as you create a tiktok account/business where you type in your Id/license numbers for verification. it registers that shopify account to that id/number/license # to your tiktok seller account thats it is tied permanently too, to stop fraud. NOw this is the 1 million dollar mistake. As soon as you create a new shopify, try to avoid paying the 39.00 fee to get the dollar a month. you now broke the link, so when you try to register your new accout nothing works and it rejects your account as hello, this doesnt work. CAUSE SHOPIFY PROMOTES DELETING/Reseting instead of forcing you to keep your unquie ID, TIKTOK DOES NOT like that, AS IT IS THE ANTI FRAUD SYSTEM THEY HAVE IN PLACE.

 

so before example

shopify (gives) 8ddec-shopify 11123 -(push shop id)>to  tiktok seller account ->ddec-shopify 11123/ Licence ID # (permenant)

 

new shopify account you make cause you decided to delete

shopify (gives) 7dfec-shopify 11130 - > 

(push shop id)>to  tiktok seller account ->ddec-shopify 11123/ Licence ID # (permenant) _does not update - > error, you get this account is already connected to account (tiktok anti system). It stated somewhere you can only connect 1 account. 

 

so now you got to find a work around. or Get your mom/dad id lol

 

_Shaunte
Visitor
1 0 0

I’m having the same problem it’s so frustrating I have orders to fulfill but it looks like I gonna have to close my TIKTOK SHOP I’ve completed all the milestones and still not not sycing

Chacheehome
Visitor
2 0 1
I know it’s so frustrating and the it looks like TikTok doesn’t support a
lot of drop shipping partners so I had to close my shop because the
solscosmic
Visitor
3 0 0

@_Shaunte @Chacheehome @Coreification @SuperAngryFish  just checking in with you to see if you got your TikTok to sync with Shopify?  If not, I think I can help!  

solscosmic
Visitor
3 0 0

@_Shaunte @Chacheehome @Coreification @SuperAngryFish  You can email me and I can tell you how I got my Shopify to sync with TikTok Shop.  solscosmiccreations@gmail.com

roccobertino
Visitor
3 0 0

SKU IQ is the answer to this... Finally!! Just download SKU IQ people

 

Pickld
Visitor
1 0 0

anyone find a fix? 6 products went though fine the rest have invalid file type message and another has too many appends tts idk I thought I had to optimize but nothing happen yet 

Alefiyah
Visitor
1 0 0

Hi. I was facing a similar issue. 20% of my products synced but the rest were going into the suspended folder. I checked and found out that the descriptions of my products mentioned payment through PayPal. As soon as I removed that from descriptions, my products got activated. 

So just check once if your products are going into suspended folder.

AGD
Visitor
2 0 0

After conducting thorough research and exploring various methods to integrate Shopify and TikTok, it has become evident that utilizing an app as a connector is essential. Fortunately, I've discovered a complimentary app that has been performing exceptionally well for me. While many recommend SKU IQ, the cost of $45 per month for 400 orders seems exorbitant. It's unreasonable to pay such a fee for a connection that, in my opinion, Shopify should have seamlessly facilitated by now. For those interested, I suggest visiting the Shopify app store and searching for "Quick Sync." I'll share the link below for your convenience. Wishing everyone the best of luck in your endeavors!

https://quicksync.pro/