Why aren't my Shopify Form Popups appearing on client sites?

souravghosh
Shopify Partner
4 0 0

I had set up Shopify Forms Popups on a client site yesterday. But the forms are not appearing on the website. 

Couldn't find anything different than other client sites I had setup the same, without any issue. 

Just to state the obvious:

  • Forms are active
  • Enabled from Theme Customisation > App Embeds

Anyone faced similar issue?

 

Theme: Ella 6.2.3

Apps & Sales Channels:

  • Email
  • Translate & Adapt
  • Bundles
  • Inbox
  • Collabs
  • Shop
  • Search & Discovery
  • POS
  • Judge.me Product Reviews
  • Triple Whale
  • Google & YouTube
  • Facebook & Instagram
  • TikTok
  • Snapchat Ads
  • Monk
  • Avada SEO & Image Optimiser
  • Sales Popup Conversion Pro
  • Smile Loyalty
  • Product Reviews
  • Pushdaddy
  • Seal Subscription
  • Nova Multi Currency Converter
  • Facebook Ads, Google Ads & AI

Any idea what might be causing the issue?

Replies 8 (8)

Beae_Anthony
Shopify Partner
436 167 175

Hi Souravghosh,

 

Can you share store URL? So I can help you check it.

 

Thanks

Beae - The NextGen Page Builder


- Was my answer helpful? Please hit Like or Mark it as solution!
- Get in touch with us: App Store | Blog
RA86
New Member
19 0 0

@Beae_Anthony hi is Shopify better than or does the same function as Privy when it comes to provide a pop up functionality to capture customer information for marketing? 

 

rahmad
Beae_Anthony
Shopify Partner
436 167 175

Hi @RA86 ,

This is Anthony from Beae Landing Page Builder, and I’m happy to assist you today

 

For your question, I would like to give the following information:

Shopify is your e-commerce platform that covers all aspects of running an online store, while Privy is a tool that specializes in capturing customer information through pop-ups and other displays. Used together, they can provide a comprehensive solution for managing your online store and boosting your marketing efforts.

 

Best regards,

Anthony

 

Beae - The NextGen Page Builder


- Was my answer helpful? Please hit Like or Mark it as solution!
- Get in touch with us: App Store | Blog
RA86
New Member
19 0 0

@Beae_Anthony Sorry i meant if Forms app by Shopify is same or better than Privy app for capturing marketing data from customers vis pop ups

rahmad
RA86
New Member
19 0 0

@Beae_Anthony i meant if Forms app by Shopify is same or better than Privy app for capturing marketing data from customers vis pop ups

rahmad
Beae_Anthony
Shopify Partner
436 167 175

No problem! if you're looking for a more comprehensive and specialized solution for capturing marketing data through pop-ups, Privy could be a better choice due to its advanced features and targeting options. However, if you prefer a simpler and more integrated solution, Shopify's built-in Forms app might suffice for basic pop-up needs. The choice ultimately depends on your specific requirements, budget, and how deeply you want to dive into capturing customer data for marketing purposes. 😊

Best regards,

Anthony

Beae - The NextGen Page Builder


- Was my answer helpful? Please hit Like or Mark it as solution!
- Get in touch with us: App Store | Blog
RA86
New Member
19 0 0

@Beae_Anthony thank you so much for the response.. I am still having a small growing online business so the basic requirement is to bring a pop up to capture customer data and generate a discount code for customer who opt in for marketing. Hence i wanted to check if Forms will be sufficient, light weight app for this purpose?

rahmad
Beae_Anthony
Shopify Partner
436 167 175

You're welcome! Given your specific requirements for a small growing online business, the "Forms" app by Shopify sounds like it could be a sufficient and lightweight solution for your needs. Here's how the Shopify Forms app could work for your use case: Pop-Up Creation, Data Collection, Discount Code Generation, Integration, Ease of Use. As your business grows and your marketing needs become more sophisticated, you can always reassess and consider additional tools like Privy or other third-party apps to enhance your marketing efforts.

Beae - The NextGen Page Builder


- Was my answer helpful? Please hit Like or Mark it as solution!
- Get in touch with us: App Store | Blog