Why can't I access my online store account?

[tdewantha]

Hi, I can't access my shopify account. I already subscribed before my trial season ended. 

When I tried to login, there is message below
There’s a problem loading this page

Your account  doesn't have permission to view this page. Try using a different account or going back to the Stores List page.

[MakeProSimp]

@Tdewantha

There are a few things you can try to regain access to your Shopify account:

1. Basic Troubleshooting:

• Clear Cache and Cookies: Browsers store temporary data that can sometimes cause issues. Clear your cache and cookies and try logging in again. This is a common fix for many website login problems.
• Incognito/Private Window: Try logging in from an incognito or private window in your browser. This bypasses any extensions you might have running that could be interfering with the login process.
• Different Browser: If you're still having trouble, try using a different browser altogether. This can help identify if the issue is specific to your current browser.

2. Account Verification:

• Subscription Confirmation: Double-check that your subscription successfully went through before the trial ended. You might have encountered an error during the payment process.
• Account Details: Make sure your Shopify account details, especially your email address, are accurate. There might be a mismatch causing permission issues.

3. Additional Help:

• Shopify Mobile App: Try logging in using the Shopify mobile app. This can help isolate if the problem is browser-related.
• Shopify Support: If none of the above solutions work, it's best to contact Shopify Support directly. They can investigate your account and provide specific solutions based on your situation. You can find their contact information on the Shopify Help Center https://help.shopify.com/.

By following these steps, you should be able to identify the cause of the login issue and regain access to your Shopify account.

[tdewantha]

thank you for you update. I’ve contacted the support and created the ticket but there is no update for this case. can you help me to follow up this ticket ? the no is 46646905

thank you

[MakeProSimp]

@tdewantha

We understand your concern. Your ticket will receive the attention it deserves from the Shopify customer support team. And they will surely get back to you.