Why can't I access Stocky from the app for inventory control?

ibizabenibeca
Visitor
2 0 0

I can not access Stocky from the Shopify app, (when i tried the screen is just white, doing nothing) i can only open Stocky if i do it on a web browser, anybody had the same problem? how can i solve it? my barcode scanner is not working and i need to do stocktakes for inventory control and i would like to do it with the phone camera as a lector but i read that can do it only if i access to stocky from the shopify app.

 

Replies 14 (14)

Blair
Shopify Staff
1953 258 229

Hi @ibizabenibeca,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. 

 

To ensure this is not related to a browser issue, I'd encourage you to attempt some local troubleshooting steps. For ease, I've gone ahead and listed these steps below for you to attempt to see if this helps to resolve: 

 

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab. 
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device. 
  • Confirm the Shopify Mobile App is up to date.
  • Try Restarting your device.
  • Make sure your device is Up To Date. 

 

If after attempting all of the steps outlined above, you continue to receive that error, please Contact Us directly. It's likely just a cache issue though, which local troubleshooting should resolve. If not, our advisor team can take a closer look and ensure it's resolved as quickly as possible. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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ibizabenibeca
Visitor
2 0 0
Hi Blair
Thank you for your answer, i have tried everything that you suggested, and
now when i tried to access to Stocky from the Shopify POS app it opens, but
only the transfers page... i can not access anything else besides the
transfers option, is this how it supposed to work? i want to do the
inventory with stocktakes from Stocy, i should always access from a web
browser? can i not access to it from the Shopify POS app ?
Thank you.

Blair
Shopify Staff
1953 258 229

Hi @ibizabenibeca,

 

Thank you for the prompt response and giving those steps a try. As you're still experiencing some issues, I'd encourage you to connect with us directly. This will allow our support team to take a closer look and ensure this gets resolved. 

 

To connect with us, you can:

 

  • Head over to our Contact Page.
  • Log into your shop.
  • Enter Contact Support into the chat box.
  • Select Chat with a Support Advisor. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Finer
Shopify Expert
2039 426 729

@ibizabenibeca @Blair We are having the same issues. Also, the „report a bug“ feature ist not working. In our case we have contacted the support, which suggested to use the „Report a bug“. No idea how to get a solution if nothing works….. 

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EmmaH1
Visitor
2 0 1

Has anyone had any luck with this, just about to start using this and the same issue with the blank screen.  Have tried support suggestions of resetting but not worked.
Support saying its being looked at but no timeframe as to a fix?

Finer
Shopify Expert
2039 426 729

@EmmaH1 what kind of OS are you using (iOS, Android)?
The Support was able to help me. By allowing third-party services within the app settings, I got it working again.

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EmmaH1
Visitor
2 0 1

Hi Thanks for the reply.

 

Yes we tried that 2 days ago, and didnt work and have tried a few times since.  Strangely after I posted this it loaded, not sure what or if anything I did, but its now not blank.  

 

Unfortunately it is only showing inventory transfers between warehouses and not POs or Stock take which is what I want if for for staff to deliver and stock take, does yours show this or only stock transfers?

PeaceFrogs
Tourist
7 0 0

Emma,

Did you ever get a resolution?  I can't see a purchase order in the POS so I can't receive with a barcode scanner.  Is this normal?

Camille2023
Shopify Partner
3 0 0

Hi I am having this same issue and on iOS, where did you allow third-party services within app settings? In Shopify or on the device?

 

sianraine
Shopify Partner
1 0 1

Just so anyone reading this that getting a loading screen over and over first thing to check Allow Cross-Website Tracking.

 

1- Go to setting on the ipad

2- Scroll to the bottom and tap Shopify Pos

3- Turn on (Allow Cross-Website Tracking)

 

You might need to log out and in of the shopify pos app to reset it 

NDyer
Shopify Staff
3 1 3

Hello @ibizabenibeca 

 

It sounds like you may have added the Stocky transfers extension to your Smart Grid. Is the Smart Grid tile called Inventory transfers?

When you navigate to Add tile > App > Stocky, you will see app extensions and App link/App website. The UI extension is just for the transfers workflow, and the App link or website will load the full Stocky web view for workflows like stock takes, adjustments and more. 

Nichole | Shopify 
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Camille2023
Shopify Partner
3 0 0

Hello @NDyer 

 

I finally was able to open theStocky App Link but only see Stock Transfers and no workflows like stock takes or Adjustments? 

NDyer
Shopify Staff
3 1 3

Hi there @Camille2023 

 

Stock Transfers is the first UI extensions available for Stocky. Additional Stocky UI extensions for inventory workflows are in development and planned to release soon. The Shopify changelog will be updated once the UI extensions are available. 

Nichole | Shopify 
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PeaceFrogs
Tourist
7 0 0

So are you saying you can only use stocky transfers in the POS?  How do I receive purchase orders with my barcode scanner?