Solved

Why can't I add more apps to my store?

chris1906
Tourist
5 1 0

Hi guys, I already got 6 apps but when trying to install another one here is my error message and no matter which app. Can you please help? And I already cleared the browing data on Chrome but still 😭

 

chris1906_0-1705669555441.png

 

Accepted Solution (1)

Blair
Shopify Staff
1925 256 228

This is an accepted solution.

Hi @chris1906,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. 

 

While you have completed some troubleshooting steps already, I'd encourage you to complete a few more. This will allow us to help determine whether the issue is related to a browser issue or Shopify specifically. For ease, I've gone ahead and listed those additional steps below for you to complete to see if this helps to resolve:

 

  • Access the shop in an Incognito Tab. 
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device (i.e cell phone).
  • Try accessing from the Shopify Mobile App. 
  • Try Restarting your device.
  • Make sure your device is Up To Date. 

 

After completing all of the outlined steps above, you continue to receive that error, you can connect with us directly. This will allow our support team to take a closer look as we wouldn't have access to any account details through the Community. 

 

To connect, you can: 

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Blair
Shopify Staff
1925 256 228

This is an accepted solution.

Hi @chris1906,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. 

 

While you have completed some troubleshooting steps already, I'd encourage you to complete a few more. This will allow us to help determine whether the issue is related to a browser issue or Shopify specifically. For ease, I've gone ahead and listed those additional steps below for you to complete to see if this helps to resolve:

 

  • Access the shop in an Incognito Tab. 
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device (i.e cell phone).
  • Try accessing from the Shopify Mobile App. 
  • Try Restarting your device.
  • Make sure your device is Up To Date. 

 

After completing all of the outlined steps above, you continue to receive that error, you can connect with us directly. This will allow our support team to take a closer look as we wouldn't have access to any account details through the Community. 

 

To connect, you can: 

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog