Why can't I connect my advanced Google Merchant account?

3 0 1

my account doesn't appear.

i have a Advanced account setup on google merchant.


what i can do?

Replies 2 (2)

Shopify Staff
1675 170 272

Hi, @catrabinas
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to point you in the right direction.


I understand that you are facing difficulties connecting your merchant account to your Shopify store. To ensure the Google channel functions properly, there are certain requirements that your store needs to meet. I recommend reviewing the requirements to gain a better understanding of the process. If you are still experiencing issues, please provide more information about the specific problem you are encountering. For example, are you currently on the setup screen? Which section of the setup process are you in? This additional information will allow me to assist you more effectively.


Talk soon!

Mac | Social Care @ Shopify 
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Shopify Partner
3068 226 734

If you are using a subaccount inside the advanced account. Then you need to add yourself using a different email in the subaccount. Then in Shopify link to GMC using the different subaccount email.


Simply create a different email for the sub account is the solution.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
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