Why can't I connect my online store to Facebook and Instagram?

[Nizami]

Hello. Please help me to understand what i am doing wrong. I can not connect my shop to facebook & instagram. What i am doing wrong? 

[Kimi]

Hi, @Nizami.

If you're seeing specific error messages on your end, take a look at our Facebook Troubleshooting Forum page here for a list of Facebook related errors. The Forum page also contains specific steps on how to fix any errors you're seeing.

Feel free to also share with us the error message you're seeing on your end, so that perhaps our wider community here can take a look into it together and offer further suggestions.

Have you also tried the steps listed on our Help Centre document here, on setting up the Facebook channel?