Why can't I connect my store to the CustomCat POD app?

Why can't I connect my store to the CustomCat POD app?

1 0 0


I'm a new shopify store owner.

I'm trying to connect my store to CustomCat app but it failed every time.

Whenever, i connected my store, it took me to the correct store and asked me launch the app.

But when i got to the app, it asked me to connect to a store again?

I've done it at least 5-6 times today without success.

Has anyone experienced this error before? 


Much appreciated,


Warm Regards,


Replies 2 (2)

41 0 3

Hi @wordsgift2019 


I'm a fellow user, this could be a potential technical issue. I've checked the customcat contact page and I would recommend checking  contact@customcat.com with customcat or Shopify support on their site https://help.shopify.com/en/questions#/login for troubleshooting.


Wishing you all the best!

5 0 7

Im having the same problem. Since this was brought up several years ago one would think a solution or fix is availale by now.