Why can't I connect my store to TikTok?

[allyruesch]

Hello! I am trying to connect my Shopify store to TikTok, but when I go to log in, it says "this TikTok account does not exist". It definitely does, though.... Has anyone had this happen? Any solutions??

[Rick-InventoryH]

Hi @allyruesch ,

This is Ricardo from InventoryHero app, I haven't face this before but I found some articles which hopefully can help you:

• https://www.adroll.com/blog/how-to-connect-tiktok-to-shopify#:~:text=Download%20the%20TikTok%20app%2....
• https://ads.tiktok.com/help/article/shopify-set-up-guide?lang=en

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