Why can't I connect Oberlo to my store due to access issues?

[Liz221]

Hi, I need help, I can’t connect oberlo on my store, a error shows up saying that I don’t have access to my store that i need to contact administrator 

[Maz]

Hi @Liz221.

Thanks for connecting with us here.

Can you tell me what steps that you took to lead you to this error message? Are you getting this error when you download Oberlo to your store, or just in general when trying to access your store? If you could please specify that will aid me in troubleshooting in more detail for you.

In addition to this, if you could kindly share a screenshot of the error you are seeing, I can take a closer look for you. In the meantime, you can try some of these local troubleshooting steps below and see if you are still getting the same error:

• Clear your cache and cookies on your browser. After this, completely reboot the browser. It might be worth getting the affected customer(s) to clear their cache too.
• Try a different web browser, as well as incognito or private windows to rule out any browser issues.
• When using incognito, if you're still experiencing a delay, confirm you have disabled browser extensions, as these can change how pages function and look.
• Ensure your web browser is up-to-date on the latest version (we don't support every browser, but we do support these here).
• Try another device like a computer or mobile phone.
• Try on the Shopify Mobile App; this is usually the best step to try, as it will rule out any browser issues.
• Ensure you do not have any firewalls or pop up blockers enabled on your device, as these can interfere.
  
  
  

Let me know how it goes and if you're still seeing any error messages. I'd also be interested to hear more about your business if you have some time, what you are selling, and what your sales goals are for this year.  If there are any resources I can share with you to help, I would be more than happy to assist!