Why can't I download most apps on my online store?

[skiffy]

For some reason I'm unable to download most apps on this shopify store. I've tried the following as solutions

• I have cleared the cache and tried to download apps
• I've used different browsers to try and download the apps
• I've used a mobile device to try and download the apps
• I've used incognito mode to try and download the apps
• I've changed my shopify plan and then tried to see If i could download any apps

None of these has helped and I'm still getting the error message in the picture attached. I've contacted several support agents and none of them were helpful and they've stopped responding. If anyone can help with this issue please reach out.

[PageFly-Kate]

Hi @skiffy,

This is Kate from PageFly - Shopify Landing Page Builder App. 

This issue arises because these apps do not support your Shopify store's plan.

May I ask which Shopify plan you are currently using?

[skiffy]

I'm using the basic plan and can't download apps, but I've also tried switching to a different plan and was still unable to download apps. I saw a post that said there may be a bug in the system that makes the app store think that I'm still on a "lite" plan or trial plan so it won't let me download. I'm not sure though.

[PageFly-Kate]

Hi @skiffy,

If it is a bug from the system, You should connect with Shopify authenticated support team through Shopify Help Center via this link Shopify Help Center 

They may have solution for you!

Regards,

[skiffy]

I've contacted Shopify through there and spoken to multiple people. The end result was their  technical team telling me that some other people are facing the same issue but they don't know what's causing it and they don't have a solution. Thank you for the suggestion though.

[PageFly-Kate]

Hi @skiffy 

I am so sad to hear that😥. Hope you will solve this issue soon.

You worked hard in 2023. I hope you get all the rest you need in 2024!

Regards,