Why can't I download the Facebook and Instagram app?

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Anyone know why i cant download the Facebook and instagram app? I get this everytime i am trying. 

Reply 1 (1)

Shopify Staff
1967 261 233

Hi @pf2022,


Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved.


If you haven't already done so, I'd encourage you to attempt some local troubleshooting steps. This will allow us to confirm that the error is not related to a browser issue. For ease, I've gone ahead and listed those steps below for you to try: 


  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab. 
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device. 
  • Try accessing from the Shopify Mobile App. 
  • Try Restarting your device.
  • Make sure your device is Up To Date. 


If after completing all of the outlined steps above, you're still experiencing some trouble, please connect with us directly. This will allow our support team to investigate further and ensure it gets resolved as quickly as possible. 


To connect, you can: 


  • Head over to our Help Center
  • Enter into the chat box Contact Support.
  • Log into your shop.
  • Select one of the available support options.


Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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