Why can't I install any apps on my store?

[Sabrina13]

I cannot install any Shopify app on my store

[Moira]

Hey @Sabrina13,

Can you please let me know more about the error you are seeing? and would you mind replying with a screenshot? There are a few different troubleshooting steps that I recommend working through to reach a resolution. Please see these outlined below: 

1. Using a different browser. 

In most cases, using a different browser can help resolve this. Safari and Firefox are both great options to consider for an alternative to Google Chrome. However, using an Incognito window in Chrome is also another method that can be useful. 

2. Clear the cache and cookies on your browser. 

Clearing this data can sometimes remove errors like the one you're experiencing. To clear the cache and cookies on Chrome, just follow these steps. Equally, the steps to do this on Firefox can be found here, and Safari's steps are outlined here. 

3. Unblock cookies. 

Cookies being blocked is a common issue on Chrome, but may also occur on Safari, too. When this happens, errors like the one you're experiencing can appear and create frustration. With this in mind, it's typically best to unblock the cookies on the browser you're using.

To do this on Chrome, please follow these steps: 

1. Enter "chrome://settings/content/cookies" in your browser's URL bar and hit "enter".
2. Then, make sure the "Block third-party cookies" option is disabled, and no other Shopify URLs are showing in the blocked settings. 
   

On Safari, follow these steps: 

1. Click "Safari" in your browser's menu. 
2. Click "Preferences" and select "Privacy". 
3. Under "Cookies and website data" ensure "Block all cookies" is not selected. 

Let me know how this goes for you,

[flareAI]

Hello @Sabrina13,

This is flareAI: your Fully Automated Free Sales Machine. I hope you're having a good day. We are helping Shopify Merchants grow their store presence in Google and other major sales channels and generate sales of $5 million in sales from Google Search, on autopilot.

If my suggestions is helpful to you, please let me know by giving a like or marking it as a solution.

What error are you seeing? Could you send me a screenshot of the error?

You can try clearing the browser cache and cookies. Then log out of Shopify and log back in and try to install the app again.

If it doesn't work try a different browser or a different device.

If none of these works, better contact Shopify support. They can authenticate and check the issue for your store. 

If you found the answer helpful consider supporting the Shopify Community by giving it a Like + Accept the solution.

Gina
flareAI