Why can't I install the Facebook and Instagram sales channel?

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I am not able to install and setup the facebook and isntagram sales channel. I have deleted my cookies and tried. Tried it on different browsers, tried to disconnect and reconnect my wifi. It just simply says something went wrong. Its been so so frustating. Can someone please help?

Reply 1 (1)

Shopify Staff
2294 253 511

Hey, @sharadrana 

Happy to help. Do you mind sharing a screenshot of the error you are encountering? Also, try out these local troubleshooting steps:

1. Log in to the store in an incognito/private window
2. Try logging in through a different browser/device
3. Clear your browser's cookies + cache files and retry


If there is anything else I can help you with, please let me know.


Dirk | Social Care @ Shopify 
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