Why can't I install TikTok ads on my ecommerce app?

[tabletify-kids]

Can someone help me when I go to the shopfy app and want to install 
tiktok ads it tells me that the app is not compatible, 
what should I do to make it work thanks.

[Nia]

Hi, @Tabletify-Kids!

We appreciate you reaching out to our Shopify Community regarding the TikTok app. Due to the TikTok app being a third-party channel, you will need to reach out to the TikTok Support team directly.

Please note that the TikTok channel is available in the following countries: Australia, Austria, Belgium, Brazil, Canada, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Netherlands., New Zealand, Norway, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam.

[Cristo]

Why is the app only available in limited countries. Would it be possible to add compatible countries for the app?

[Nia]

Hi, @Cristo!

Very good questions! These questions are better directed towards our TikTok Support team who would be able to provide clarity for you!

What countries are you wanting to have compatibility with the TikTok app? What would be your main use for having your store linked with TikTok?

[lobster8]

im from Romania , and also cant use that app, any alternative solution ?

[Nia]

Hi, @Lobster8!

Are you wanting to use an APP or social media for the purpose of running ads for your business? I'd love to get more information on how you plan to utilise these platforms so I can provide suggestions!

[lobster8]

Hello,
Yes i’m trying to run ads for my shopify website and the pixel app provided on shopify app page does not work in my country

[Nia]

Hi, @Lobster8!
 
Have you considered using Facebook or Instagram? Or do you have any issues trying to access ads on these platforms also?
 
We have a guide here that you can read as a starting point!
 

[LaFlamas]

Salut frate, și eu am aceeași problema, dacă vrei da instagramul tău si vb, ne ajutam

[RyujinReaper]

In recent years, TikTok has become an increasingly popular platform in Pakistan, with millions of users who create and share content on a daily basis. Given this significant presence on the platform, it is only natural that businesses in Pakistan should be able to leverage the platform's features to reach and engage with their target audience more effectively.

I believe that opening up TikTok's Business Accounts feature in Pakistan would be a win-win situation for both TikTok and the businesses in Pakistan. It would allow TikTok to tap into the growing Pakistani market, while providing businesses with the tools they need to succeed in the digital age.

[_snuglife]

Hi Nia,

i am having the same problem (not being able to link shopify and tiktok ads). Do you have any solutions for this as of this time? i live in Croatia so my country is not compatible to download the tiktok app for some reason. 

I believe that opening up TikTok's Business Accounts feature in Croatia would be a profitable business decision for both TikTok and the businesses in Croatia. It would allow TikTok to tap into the growing Balkan market as it does not have any exposure to these countries yet. in short, Shopify has multiple other European countries, so why not add one more in Croatia.

If anyone could help i would be extremely grateful. please send an email to [email protected]

thank you so much in advance, i really need this fixed

[Karamnajj]

Hey Nia, I also want to report that I have the same issue.

I live in Qatar, which is a country that is not compatible with the TikTok app, and I need a TikTok pixel to run TikTok ads.

So if there are no other ways to make the app work, could you suggest any alternative ways?

[MariosAshiotis]

Im also living in cyprus, new here.. anyone help me?

[Nia]

Hi, @MariosAshiotis!
 
Did you have a specific question regarding the TikTok channel? We're happy to help you out, so feel free to send through your query otherwise we can direct you to the appropriate contacts!