Why can't I link Facebook to Shopify due to messaging API permissions?

DazzlinDreams
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1 0 0
Required messaging permissions could not be granted

The following Pages are ineligible to grant messaging API permissions based on the Page’s violations (and/or violations by your linked IG account): Dazzlin&#039; Dreams. See the <a href='https://www.facebook.com/111700251163322/quality/'> Page Quality Tab </a> to view Page violations, including options to request a review, or see your Instagram Support Requests for recent IG account violations.

Replies 5 (5)

mayur_pilot
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i have same issue.

i don't know is this bug from facebook side or from other side?

please help me with this.

and give solution

 

Dario123431
Visitor
2 0 0

Hey @mayur_pilot facing the same issue, was it solved?

mayur_pilot
Visitor
2 0 0

no, its not resolved yet

Dario123431
Visitor
2 0 0

I was able to solve it, it turns out the page has a hidden ban that can only be seen internally from Meta and therefore they don't allow integrations. It was solved through Meta Account Management (not Meta Customer Support who cannot access this info). To get an Account Manager you need to have a decent spend on Meta Ads.

stranger_h
Visitor
1 0 0

Hello! Can u more detail? Please...