Why can't I log in to my app without choosing a website name?

wh4tevrr
Visitor
1 0 0

When I log into Shopify on my phone it tell me to pick a website name and “get started”

Replies 2 (2)

Don
Shopify Staff
2777 199 390

Hi there @wh4tevrr!

 

There are a few things I'd like you to check out to see what might be happening here.

 

Firstly, I'd definitely ensure both your Shopify Mobile app as well as your mobile device's OS is as up-to-date as possible.

 

If you can let me know if you're using an iOS or Android device, we can also go through clearing the data cache on that app as our next step.

 

I look forward to checking this out with you!

Don | Social Care @ Shopify 
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Graqui2384
Visitor
1 0 0

I have the app downloaded I can seem to get into my accounts