Why can't I login to my app store account?

[artemisa]

Hi! I cannot login to shopify app store. I enter my valid username and password and receive this message: Unable to authorize access to the specified shop.

Can I please get help? Would appreciate it very much.

Thank you. 

[Ash]

Hey, @artemisa!

Ash here from the Shopify team. Welcome to the Shopify Community! 

I understand you're having some trouble logging into the Shopify App Store, and I'm happy to help out with this. I have a few ideas as to what may be causing the problem, but I'll need a few more details to be sure. Could you please reply back to this post and let me know the following: 

• Are you the account owner for the shop in question, or a staff member? If you're a staff member, then this may be an issue related to the permissions on your account. Our Help Center has some information on how the account owner can manage staff permissions. 
• While logged into your Shopify account, if you head over to the Apps section of the admin, there should be a button on the top right of the page saying Visit the Shopify App Store. If you click on that button, are you able to reach the App Store while logged in? 
• If you log into your Shopify account via a private/incognito browser, are you able to log in and access the App Store? 
• What internet browser(s) have you tried? 

I look forward to hearing back with the above information. With some more context, we should be able to figure out what's going on here. Please be sure to reply to each of the above points. 

[kelseycurran]

I'm having the same issue. I've done it in multiple browsers, cleared my cache, and tried as shop owner and collaborator / developer. It worked before but its not working now.

[joy1213]

same!!! I've been trying for an hour

[kelseycurran]

Maybe it just glitches from time to time.. I've been looking at old forums and there were never any solutions. 

[kelseycurran]

It's back up everyone!! Shopify glitch.

[Maryem]

Having the same issue, did all the 2 recommended solutions as I'm an admin but none worked.

When I click on customize your store in the Apps section, it automatically takes me to the app store not logged in, and when I log in this appears ( Unable to authorize access to the specified shop ).

I'm using google chrome browser, but since another member said they tried multiple browsers I don't think the browser is the issue here

[JoshNZ]

Same here! This is so frustrating. Though my store is new, maybe it takes a while to register or something like that

[Evan_Stanley]

Im having the exact same problem right now! Help!

[JoshNZ]

Seems like lots of people are having this issue right now..

[hipstercoffeeuk]

I am having the same issue and been on to support for an hour - cant log in for apps at all 😞

[ChristianMTS]

Same here... guess its a bug...

[Reegot]

Yep I have the exact problem! 

[CherryComets]

I'm gonna jump in and say that I also have the same issue. There's quite a few of us receiving the exact same error message - "Unable to authorize access to the specified shop". Please fix this bug.

[JoshNZ]

Mine has just figured itself out. Im guessing my issue was that it was a new store, and it hadn't quite registered in the back end to give it access, but given an hour it fixed itself..